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About the Role

Pigment is seeking an experienced Instructional Designer to join the Customer Education team. This role is crucial in developing high-quality learning content for the Pigment Academy, enabling customers to master the platform. You will collaborate with subject matter experts to create engaging learning experiences that drive customer adoption and maximize platform potential.

Responsibilities

Strategize and design comprehensive customer learning programs and certifications for the Pigment Academy by collaborating closely with subject matter experts (SMEs) and key stakeholders.
Become a Pigment expert and apply core adult learning principles to develop and deliver engaging, high-impact learning experiences across multiple modalities, including e-learning, video, and interactive courses.
Partner effectively with SMEs to translate their deep product knowledge into clear, accessible customer learning content.
Manage the end-to-end instructional design lifecycle, from conducting needs analyses and identifying content gaps to developing assessments and evaluating program effectiveness based on business goals.
Champion content excellence by staying up-to-date with product releases to ensure all customer learning materials reflect the latest features and innovations.
Continuously research the latest trends in learning and development, including AI-powered technologies, to enhance learning offerings and expertise.
Effectively manage multiple projects and deliver high-quality work on schedule in a fast-paced environment.

Requirements

3+ years of instructional design experience, with a preference for experience in the SaaS and Enterprise Performance Management (EPM) space.
Strong command of authoring tools such as Articulate Rise, Storyline, Synthesia, Camtasia, and Adobe Captivate.
Excellent verbal and written communication skills.
Data-driven approach to inform design decisions.
Highly collaborative and enjoys working with a team to achieve common goals.

Skills

Instructional Design
SaaS
Enterprise Performance Management (EPM)
Articulate Rise
Articulate Storyline
Synthesia
Camtasia
Adobe Captivate
Adult Learning Principles
E-learning
Video production
Interactive course development
Needs analysis
Assessment development
Learning and Development trends
AI-powered technologies

Location

New York
San Francisco
Toronto
Paris
London

Work Type

Remote-friendly

Experience Level

3+ years

Salary/Compensations

$100,000 - $110,000

Benefits

Competitive salary
Coaching and mentoring for career development
Company offsite events
Brand new offices in major cities
High-end equipment
Remote-friendly environment

About the Company

Pigment is the AI-powered business planning and performance management platform built for agility and scale.
Connects people, data, and processes in one intuitive, feature-rich solution.
Empowers every team to build, adapt, and align strategic plans in real time.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally.
Industry leaders use Pigment daily to make more informed decisions and confidently navigate any scenario.
Team of 500+ across Paris, London, New York, San Francisco, and Toronto.
Raised nearly $400M from top-tier investors.
Named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
Culture: Take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team.
Values: Thrive Together, Never Settle, Go for it, Be real, be humble, Champion our Customers.