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About the Role

We are seeking a highly motivated Client Services Manager to assist clients in planning and executing memorable, high-impact events at Oracle Park. This role supports the Director of Events & Client Services, emphasizing a client-first attitude and exceptional customer service. You will lead the end-to-end execution of non-gameday events, collaborating with various departments to orchestrate customized experiences and ensure flawless execution.

Responsibilities

Lead and execute a range of events from ideation through completion.
Act as the primary client liaison, maintaining a client-first, service-oriented approach.
Identify and pursue upsell opportunities by analyzing client needs.
Support seamless client transitions from sales to onboarding.
Ensure all events are executed seamlessly, creatively, and on budget with timely invoicing.
Collect and document feedback internally and communicate learning experiences to partners.
Collaborate cross-functionally with internal teams and external vendors.
Recommend new approaches, procedures, and processes for continuous improvement.
Manage end-to-end event logistics including vendor relationships, budgets, contracts, staffing plans and timelines.
Manage and track all aspects of event budgeting, including forecasting, payment of expenses, collecting revenues and reconciling post-event.
Demonstrate initiative by taking on emergent tasks and assignments.
Keep abreast of the latest trends and conduct market research for best practices.
Actively seek, receive and implement feedback from customers and team members.

Requirements

5+ years of experience in event management, project management, client services, and/or hospitality.
Preference for candidates with onsite venue experience (stadium, arena, convention center, hotel, resort, or large-scale event facility).
Proven ability to manage multiple complex projects simultaneously.
Skilled in budget creation, financial tracking, and ROI optimization.
Exceptional communication and interpersonal skills—internally and externally.
Proficient in Google Suite, Outlook, and CRM/event management software.
Comfortable working non-traditional hours in a fast-paced, live-event setting.
Positive, collaborative team player with a proactive mindset and high attention to detail.
Regular and predictable attendance is required.
Ability to work on-site at Oracle Park daily, including some nights and weekends.
Performs other related duties as assigned.

Skills

Event management
Project management
Client services
Hospitality
Budget creation
Financial tracking
ROI optimization
Communication skills
Interpersonal skills
Google Suite proficiency
Outlook proficiency
CRM/event management software proficiency
Attention to detail

Location

Oracle Park

Work Type

On-site
Hybrid

Experience Level

5+ years

Salary/Compensations

$70,000 - $75,000

Benefits

Incentive Commission plan
Robust medical, dental and vision coverage
Generous 401(K) matching program
Complimentary Giants tickets
Dedicated mental health support
Transportation benefits
Wellness programs
Paid time off
Half day Fridays during the season
Extended holiday break

About the Company

Giants Enterprises is dedicated to the curation and development of new ventures complementary to the San Francisco Giants baseball franchise.
Giants Enterprises believes in being bold by leveraging a unique combination of event expertise, resources and relationships in order to create larger-than-life experiences for millions at Oracle Park and beyond.
Through a vast network of partners and clients within the local corporate, tourism and hospitality industry associations and convention-related sectors, they have executed thousands of private dinners, meetings and receptions.
Venues and offerings within the company consist of 15+ iconic Ballpark venues and multiple transformable spaces.
Giants Enterprises operates several owned properties annually as well as The Gotham Club.
Giants Enterprises has also hosted numerous public programs, including the 34th America’s Cup, Rugby World Cup Sevens, Ballpark Back 9, numerous sold-out concerts, professional and college sports as well as various health and wellness initiatives, including the Giant Race series.
At the intersection of sports, entertainment, meetings, events, tourism and hospitality, Giants Enterprises provides the rare combination of people and places to create giant impressions for locals and visitors from around the world.
The company believes in small teams for maximum impact, balancing work and home life, and continuously building an inclusive culture.
What Sets Us Apart: Diversity of Experiences, Global Appeal, Innovation Hub.
Why It Matters: Commitment to delivering exceptional experiences, forging connections, creating memories, and leaving a legacy.
One of the oldest teams in Major League Baseball, the San Francisco Giants are dedicated to enriching our community through innovation and excellence on and off the field.
This past decade, the organization has won three World Series Championships, made four playoff appearances and thrown four no-hitters.
Off the field, the Giants have become internationally-renowned as a host to entrepreneurial and premier entertainment events.
Celebrating over 60 years in San Francisco, the organization is entrenched in the Bay Area community.
The organization is committed to employee growth, learning, development, and the entire employee experience.
Cultural foundation built on diversity, innovation and teamwork.

Equal Opportunity

At the Giants, we strive to foster an inclusive work environment that encompasses the rich diversity of the San Francisco Bay Area, the place we call home.
We welcome all people and are committed to creating an inclusive community built on a foundation of respect for all individuals.
We seek to hire, develop and retain talented people from all backgrounds.
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunities to excel.
Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups strongly encouraged to apply.
If you are not sure that you’re 100% qualified, but up for the challenge - we want you to apply.
We believe we put our best work forward when our employees bring together ideas that are diverse in thought.
We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, religious creed, color, national origin, ancestry, medical condition or disability, genetic condition, marital status, domestic partnership status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status and any other protected class under federal, state or local law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
In addition, we will provide reasonable accommodations for qualified individuals with disabilities.
If you have a disability or special need, we would like to know how we can better accommodate you.