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About the Role

Support the day-to-day activities for Campus Outfitters, focusing on excellent customer service, timely order progression, data maintenance, and inventory management.

Responsibilities

• Build relationships with customers via phone, email, or in person.
• Provide accurate product information and quotes to customers promptly.
• Proactively manage assigned client accounts and inquiries from intake to resolution.
• Respond to customer complaints and provide appropriate solutions.
• Support the Campus Outfitters Manager and Account Specialist with new sales activities.
• Communicate with Trademark & Licensing to ensure brand standards are met.
• Create new SKUs and update existing SKUs in internal database and on the website.
• Create and submit purchase orders to external and internal vendors.
• Create and process sales orders and invoices.
• Work with marketing and web teams to set up, manage, and fulfill preorders.
• Liaise with web orders to help fulfill custom orders and answer questions.
• Organize customer files and order-related data.
• Liaise with the receiving department to manage inbound and outbound goods.
• Follow up/track purchase orders through vendor communication.
• Process returns to vendors for damaged/defective merchandise.
• Liaise with the accounting department to ensure inventory adjustments are completed.
• Compile and communicate damages for write-offs.
• Occasionally lift product for order prep and storage organization.

Requirements

• Post-secondary graduate or equivalent combination of education and experience.
• Minimum 2 years retail experience, customer service experience, or business development experience.
• Comfortable working in a hands-on, physically demanding environment.
• Ability to lift/move/handle up to 50 lbs.

Skills

• Ability to prioritize tasks effectively.
• Ability to apply judgment to unfamiliar situations by referencing existing processes and adapting as needed.
• High level of customer service.
• Excellent professional communication with internal and external stakeholders.
• Excellent attention to detail to ensure data accuracy.
• Ability to thrive in a fast-paced work environment.
• Intellectual curiosity and a commitment to continuous learning.
• Values alignment: trusted collaborator, lead with intention and ingenuity, empower many views and voices.

Location

• U of T Bookstore, St George Campus

Work Type

• 12-month contract
• Full-time

Experience Level

• Minimum 2 years experience

Education Level

• Post-secondary graduate

Salary/Compensations

• $22.00 per hour

About the Company

• The University of Toronto Press (UTP) is one of the largest university presses in North America, publishing scholarly, course, and general interest books and journals since 1901.
• UTP manages distribution for over 250 publishers and imprints globally, with warehouses in Toronto and Buffalo.
• UTP operates the University of Toronto Bookstores across three campuses, serving students and faculty.
• UTP is committed to improving diversity and representation in its publications, clients, and organization.
• UTP operates with mutual trust, respect, and integrity, striving to identify and remove barriers.
• UTP is committed to making the company a great place to work by addressing and challenging systemic inequities.

Equal Opportunity

• The University of Toronto Press encourages applications from all qualified candidates.
• If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact the People Team at (647) 805-5082.