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About the Role
The Acting Lead Housekeeper prepares work assignments, monitors and trains housekeeping staff to ensure that all procedures are completed to department standards.
Responsibilities
- Exhibits a friendly, helpful and courteous manner when dealing with guests and associates to communicate guest service scores and drive improvement.
- Must be flexible in scheduling, including holidays and weekends.
- Fosters a teamwork mentality with staff and other leads by leading by example.
- Trains and develops new staff members in accordance with department standard operating procedures.
- Assists in the preparation of schedules and reviews.
- Practices safe work habits, wears protective safety equipment, and enforces safety standards, policies, and procedures.
- Coaches and counsels employees in accordance with the disciplinary process.
- Prepares all necessary paperwork to complete work orders and submits them to the Facilities Department.
- Leads staff efficiently and effectively by assigning tasks and inspecting work for conformance to standards.
- Possesses a strong work ethic, positive attitude, is detail-oriented, reliable, and able to work well independently.
- Performs basic computer work.
- Performs other duties as requested by management.
Requirements
- Ability to apply common sense understanding to carry out simple one- or two-step instructions.
- Must obtain and maintain a New York State certification and St. Regis Mohawk Tribal Gaming Class III License, which requires a criminal background check.
- Successful candidates must submit to and pass a drug test for illegal substances prior to employment confirmation.
- Must be able to be flexible in scheduling, including holidays and weekends.
Skills
- Guest service
- Teamwork
- Training
- Scheduling
- Safety procedures
- Disciplinary process
- Work order completion
- Task assignment
- Work inspection
- Computer proficiency
Location
- Akwesasne Mohawk Casino
Work Type
- Full Time
Experience Level
- Supervisory experience required
Education Level
- High school diploma or General Education Degree (GED)
About the Company
- The Akwesasne Mohawk Casino Resort gives preference to Native Americans who meet the minimum qualifications for the posted position and who are enrolled members of a Tribe.
- Applicants not entitled to Native Preference will receive consideration without discrimination based on age, sex, disability or national origin.
- The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.
Equal Opportunity
- The Mohawk Gaming Enterprise is an Equal Employment Opportunity Employer.