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About the Role

The Front Desk Agent is the first point of contact for members, guests, employees, and vendors, providing exceptional service in a warm, professional, and discreet manner. This role handles front desk interactions, hotel room reservations, phone communications, and vendor/employee direction, embodying personalized hospitality, confidentiality, and excellence to ensure a seamless member and employee experience.

Responsibilities

Greet members, guests, and employees warmly, using names when possible, and provide courteous and efficient assistance.
Ensure all arrivals and departures are handled with professionalism and discretion.
Anticipate member needs and personalize interactions to enhance the guest experience.
Properly check in and direct employees and vendors to their areas of service.
Maintain organization and cleanliness of immediate workspaces and surrounding areas.
Remain ready to serve and engage with members, guests, staff, and vendors at all times.
Answer incoming calls promptly and professionally, using proper etiquette and greeting standards.
Transfer calls accurately and efficiently to the appropriate department or personnel.
Take messages and relay information as needed with attention to detail and confidentiality.
Process hotel room reservations for members in the club’s reservation system and on manilla cards.
Professionally confirm reservations with members via email, including important information such as arrival/departure dates, room rate, and check-in/out times.
Maintain accurate and up-to-date records of reservations, lost and found, guest/vendor logs, and employee sign-in/out sheets.
Coordinate with housekeeping, housemen, and other departments to ensure smooth service.
Monitor outdoor cameras for trespassers, vandals, etc., and promptly inform management or proper authorities.
Responsible for properly billing of rooms through the Point-of-Sale system or similar hotel software.
Uphold and promote the values and traditions of the club at all times.
Ensure confidentiality of member and guest information.
Adhere to all club policies, procedures, and service standards.
Maintain a poised and polished appearance in accordance with club standards.

Requirements

High school diploma or equivalent required.
Minimum 1–2 years of front desk, concierge, or hospitality experience, preferably in a luxury hotel or private club setting.
Exceptional interpersonal and communication skills, both written and verbal.
Strong attention to detail and organizational abilities.
Professional demeanor with the ability to remain composed under pressure.
Proficiency in Microsoft Office Suite and reservation or property management systems (e.g., Opera, Jonas, or similar).
Ability to multitask in a fast-paced environment.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.
Ability to spend extended lengths of time viewing a computer screen.
Requires grasping, writing, repetitive motions, listening and hearing ability and visual acuity.
Stand, sit, or walk for an extended periods of time or for an entire work shift.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Union membership required to Unite Here Local 2.

Skills

Interpersonal skills
Communication skills (written and verbal)
Attention to detail
Organizational abilities
Professional demeanor
Composure under pressure
Microsoft Office Suite proficiency
Reservation systems proficiency
Property management systems proficiency
Multitasking

Location

Bohemian Club

Work Type

Part Time
Overnight
Saturdays
Sundays

Experience Level

1-2 years

Education Level

High school diploma or equivalent

About the Company

The Bohemian Club is an exclusive private club.