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About the Role

The Electronic Banking Assistance Manager II is responsible for supervising the team, assisting, and supporting management through project coordination, review, and work organization to achieve optimum efficiencies in time and resources within department. The role also leads efforts designed to meet department and Company goals as identified by management. In addition, this role effectively collaborates with other departments as needed to understand impacts and ensure efficiencies.

Responsibilities

Assist management in defining roles and responsibilities of team members; manage, coach, counsel team to meet department goals and achieve performance standards; encourage continuous improvement and career development.
Collaborate with management team on formulation and implementing strategies and processes to increase efficiencies, improve customer service, create, and achieve department procedures and goals.
Oversee daily department operations, supporting strategic plan; day-to-day operations, projects, and special assignments.
Assist with the Sarbanes-Oxley (SOX) program, as well as working with other internal/external auditors supporting internal controls mitigating company risks.
Assist Manager to optimize departmental practices; identify/collaborate with other departments and key stakeholders to understand impact from projects and resolve issues to achieve optimal implementation outcome.
Research, propose, and implement changes necessary to stay current with regulatory requirements and compliance directives. Remain current on regulatory changes/guidance applicable to Electronic Banking.
Assist Manager to provide quality control review of designated work; ensure timely and accurate reporting.
Facilitate customer escalation calls and situations to ensure resolution and customer satisfaction, provide call center support as needed.

Requirements

Associate’s degree or equivalent experience in banking
4 years of banking experience preferred
1 year of supervisory experience preferred
Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); knowledge of banking-related software a plus
Strong communication skills, both verbal and written; demonstrated ability to interact confidently and professionally with colleagues, management, customers and other stakeholders
Ability to handle multiple tasks, prioritize work, and meet deadlines with attention to detail
Proven organizational, project management, analytical, research, and problem-solving skills
Extensive knowledge of banking rules and regulations with emphasis on NACHA Operating Rules, OFAC, BSA/AML, and Regulation E
Ability to work independently and as a collaborative team member with high degree of initiative and follow-through
Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time
Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
Ability to lift and/or move up to 15 pounds

Skills

High Attention to Detail
Strong Communication skills
Operational Efficiency
Supervisory Skills
Strong Analytical and Problem Solving Skills
Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Banking-related software knowledge
Organizational skills
Project management skills
Analytical skills
Research skills
Problem-solving skills
NACHA Operating Rules
OFAC
BSA/AML
Regulation E

Location

Office environment

Work Type

Full-time

Experience Level

4 years of banking experience preferred
1 year of supervisory experience preferred

Education Level

Associate’s degree or equivalent experience in banking

Salary/Compensations

$62,400-$68,000 annually
Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.

Benefits

Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
Medical, Dental, and Vision Insurance and Flexible Spending Plan
Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
Education and Tuition Reimbursement
Employee Assistance Program for our employees and their immediate family members

About the Company

As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. We provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.
We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

Equal Opportunity

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.