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About the Role

As Head of Product Design, you will lead, grow, and scale our design team and practice. You will own the end-to-end design function across our products and platform, shaping user experience and visual language, driving long-term design strategy, and embedding AI into design workflows and customer experiences. This role is ideal for someone who thrives in fast-paced environments, has a passion for elegant and functional design, and is ready to build a world-class design organization.

Responsibilities

Lead and inspire a team of talented product designers across multiple product surfaces.
Set the strategic design vision that aligns with company and product strategy, ensuring a consistent, intuitive, and delightful user experience.
Build and scale the design organization: define team structure, hire top-tier talent, mentor and grow the team, and nurture a high-performance design culture.
Establish strong cross-functional partnerships with Product, Engineering, Marketing, and executive stakeholders.
Champion design excellence through modern systems, tooling, and processes that scale with the company.
Partner with Product and Engineering to develop intuitive, enterprise-grade solutions while transforming the platform to support AI-powered user experiences through OpsAI.
Guide the evolution of our design system and visual language across mobile and web.
Be a strong voice for the user, leveraging research, customer visits, and data to inform design decisions and prioritize customer outcomes.
Foster a culture of rapid experimentation, feedback, and continuous improvement.

Requirements

8+ years of product design experience, with at least 5 years leading design teams in high-growth SaaS environments.
Proven track record of setting and executing a cohesive design vision.
Experience designing and shipping high-quality B2B or B2B2C products across mobile and web.
Strong design instincts with fluency in UX, UI, interaction design, and systems thinking.
Demonstrated experience scaling teams, mentoring designers, and building high-performing team cultures.
Expert proficiency in design tools and fluency with AI tools to accelerate synthesis, ideation, prototyping, and rapid software development.
Exceptional communication skills, with the ability to articulate decisions, influence stakeholders, and present to executive leadership.
A compelling portfolio that demonstrates excellent product thinking, beautiful execution, and measurable business impact.
Flexibility to travel for team meetings and customer visits.
A builder who thrives on complex, ambiguous problems in a fast-paced environment.
A self-starter who takes initiative and drives outcomes without waiting for direction.
Passionate about design, with a relentless commitment to exceptional user experiences.
Someone who cares deeply about doing excellent work that makes people’s lives better.
Collaborative and humble—you build strong cultures and strong cross-functional partnerships.

Skills

UX
UI
Interaction Design
Systems Thinking
Design Tools
AI Tools

Location

San Francisco
Toronto
Los Angeles

Work Type

Hybrid

Experience Level

8+ years of product design experience
5+ years leading design teams

Salary/Compensations

Toronto: $204,000 - 255,000 CAD base salary + annual bonus opportunity
LA/SF: $239,000 - 299,000 USD base salary + annual bonus opportunity

Benefits

Generous equity grant
Comprehensive benefits package
Flexible PTO
Hybrid work schedules
One-time work-from-home allowance
Lunch provided for in-office days
Company events and team-building activities
Opportunities for growth and career advancement
Chance to work with cutting-edge technology and innovative solutions

About the Company

BuildOps is the AI-native platform for commercial contractors.
BuildOps is the leading all-in-one platform for commercial specialty contractors, purpose-built for the trades that keep the world running: HVAC, plumbing, electrical, fire protection, and mechanical.
We connect field technicians, dispatchers, and the back office on a single system that handles service, project management, dispatching, and billing, powered by AI-driven automation.
Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!
We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running.
We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric.
Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols.
Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
At BuildOps, we’re changing the game and doing the best work of our careers.
You’ll be a key player in a company that’s truly making a difference for the backbone of our economy.
If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you.

Equal Opportunity

BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.