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About the Role

The Recruiting & Hiring Manager is responsible for recruiting, hiring, onboarding, and workforce pipeline development for 5 STAR Event Services’ Central Texas operations. This role ensures the company has a steady flow of qualified, properly screened, event-ready employees to meet client commitments and operational staffing needs. The ideal candidate is people-focused, organized, proactive, and comfortable communicating with applicants, new hires, employees, supervisors, managers, and the corporate team. This position requires strong judgment, urgency, follow-through, and the ability to balance hiring volume with quality, compliance, employee experience, and operational readiness.

Responsibilities

Manage the full-cycle recruiting process for hourly event staff and security personnel, including job postings, applicant communication, interview coordination, hiring follow-up, and onboarding handoff.
Create, update, and maintain job advertisements that accurately reflect event staffing, security, and operational roles.
Screen applicants for availability, communication skills, professionalism, reliability, licensing requirements, and role fit.
Coordinate interviews, hiring events, job fairs, networking events, referral outreach, and community recruiting opportunities.
Initiate and monitor required pre-employment steps, including background checks, license requirements, eligibility review, paperwork completion, and onboarding readiness.
Maintain an active pipeline of qualified candidates to support high-volume event periods, seasonal demand, recurring venues, and urgent staffing needs.
Review former employees for rehire consideration in accordance with company rehire eligibility standards.
Communicate hiring trends, candidate flow, recruiting barriers, and staffing pipeline concerns to leadership on a regular basis.
Partner with scheduling and operations leadership to understand upcoming staffing needs and prioritize recruiting accordingly.
Coordinate new employee onboarding, welcoming, documentation completion, licensing steps, orientation communication, and first-shift readiness.
Ensure new hires understand company expectations related to attendance, communication, uniform standards, professionalism, event readiness, and scheduling responsiveness.
Support initial placement of new employees based on availability, qualifications, location, skill set, and event needs.
Follow up with new hires during the early employment period to support retention, answer questions, and identify concerns quickly.
Maintain a professional, realistic, and welcoming candidate and new-hire experience consistent with 5 STAR’s culture and operational expectations.
Build rapport with employees and understand their strengths, development areas, certifications, availability, event preferences, and placement fit.
Maintain open communication with Event Managers, supervisors, branch leadership, HR, and the 5 STAR corporate team.
Assist with office tasks, projects, and people-related follow-up, based on operational needs.
Assist Event Managers with deployment readiness and employee placement information when needed.
Promote company standards for reliability, professionalism, customer service, safety, teamwork, and respectful communication.
Assist in maintaining accurate employee records, including availability, onboarding status, licensing status, and other personnel-related data.
Recommend employees for recognition, preferred assignments, advancement opportunities, coaching, or removal from certain assignments when appropriate.
Maintain accurate candidate, hiring, onboarding, and employee information in approved company systems.
Use Paycom, Celayix, Team XPress, applicant tracking tools, Microsoft Office, Outlook, and other approved systems to support hiring, onboarding, workforce tracking, and reporting.
Generate and share recruiting pipeline, applicant status, onboarding completion, licensing, hiring conversion, and retention reports as requested.
Identify process improvements that increase recruiting efficiency, candidate quality, onboarding consistency, compliance visibility, and new-hire retention.
Assist with inventory control for uniforms, radios, credentials, and other equipment or supplies needed for new hires and event readiness.
Coordinate distribution, recovery, and tracking of company-issued items as needed.
Assist with event or venue uniform, equipment, food, and supply needs when requested by operations leadership.

Requirements

High school diploma or equivalent required.
Ability to obtain and maintain a Texas DPS Private Security Bureau Level II Guard Card within the company-required timeframe.
Minimum 2 years of experience in recruiting, hiring, onboarding, staffing, workforce coordination, human resources, event operations, hospitality, or another people-focused role.
Strong interpersonal skills and ability to communicate effectively by phone, email, text, video, and in person.
A strong sense of urgency, attention to detail, and ability to manage competing priorities in a fast-paced environment.
Ability to organize hiring information, follow up consistently, maintain accurate records, and protect confidential employee and applicant information.
Professional judgment and discretion when handling applicant information, background check matters, employee records, and personnel decisions.
Proficiency with Microsoft Office, Outlook, cloud-based systems, and hiring, scheduling, or workforce management software.
Valid driver’s license and reliable transportation for occasional recruiting events, job fairs, event-site support, and supply coordination.
Ability and willingness to work a flexible schedule, including recruiting events, evenings, weekends, holidays, and event-related support periods.
Bachelor's Degree, preferred.
Must have effective interpersonal skills, a passion for people, & love to talk to people.
Must have a strong sense of urgency, be detailed oriented, independent & have excellent organizational/communication skills.
Must be proactive, resourceful and willing to work a very flexible schedule (office & events, including evenings and weekends).

Skills

Recruiting
Hiring
Onboarding
Staffing
Workforce coordination
Human Resources
Event operations
Hospitality
Interpersonal skills
Communication skills
Urgency
Attention to detail
Organization skills
Record keeping
Professional judgment
Discretion
Microsoft Office
Outlook
Cloud-based systems
Hiring software
Scheduling software
Workforce management software
Celayix
Team XPress
Applicant tracking systems
Scheduling systems
Background check platforms
High-volume recruiting
Hiring events
Job fairs
Employee referral programs
Community recruiting
Texas security licensing requirements
Event operations
Venue credentialing
Uniforms
Radios
Deployment expectations
Recruiting metrics tracking
Applicant conversion tracking
Onboarding completion tracking
Candidate drop-off tracking
New-hire retention tracking
Bilingual English/Spanish communication

Location

Central Texas - Austin, TX 78744
Central Texas, Austin, Texas Area

Work Type

Full Time
Office-based with regular recruiting, onboarding, and event-site support
Full-time; flexible schedule required, including recruiting events, evenings, weekends, holidays, and event support as business needs require

Experience Level

Minimum 2 years of experience

Education Level

High school diploma or equivalent
Bachelor's degree preferred
Bachelor's degree in Human Resources, Business, Communications, Hospitality, Operations Management, or a related field

Benefits

Exciting & Interesting Work
Community & Public Events
Flexible Schedules!
Sense of Connection - Team Structure
Competitive Pay
Events Year Around!
Develop Skills - Customer Service, Security & More!
Have Fun!
Get to Know Your City, Your Local Events.

About the Company

5 STAR Event Services is a licensed full-service event security and staffing company specializing in the sports and entertainment industries.
Since 2000, 5 STAR has provided security officers, event staff, ushers, ticket takers and sellers, parking attendants, and fee collectors for more than 45,000 events across Texas.
Our clients and event environments include hockey, basketball, Formula 1, MotoGP, NASCAR, concerts, theatres, symphonies, festivals, conventions, and more.
5 STAR Event Services is a specialty Event Security/Staff provider specializing in the sports and entertainment industries.
Since 2000, our security officers, event staff personnel, ushers, ticket takers, parking attendants, and fee collectors have delivered industry leading service to fans at more than 40,000 events in Houston, Austin, and San Antonio, Texas.
Our clients include MLS & NWSL Soccer, NCAA Football, AHL Hockey, G League Basketball, Formula 1, MotoGP, NASCAR, stadiums, arenas, theaters, symphonies, festivals, conventions, and many more.
Visit our website at www.5starstaff.com
5 STAR Event Services · 501-1000 employees · Founded 2000 · DPS License # B09954 · Privately Held· Women's Business Enterprise

Equal Opportunity

5 STAR Event Services is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable law.