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About the Role

The Outreach Specialist will engage and build rapport with Veterans experiencing homelessness, connecting them with necessary resources and services. This role involves assessing participants and linking them to housing and case management assistance.

Responsibilities

• Provide street-based outreach to individuals and families experiencing homelessness.
• Serve as the liaison between homeless individuals and the Roads Home team.
• Use active listening and motivational interviewing techniques to engage with people experiencing homelessness.
• Monitor program enrollment and target outreach efforts to identify homeless individuals and families with chronic health conditions.
• Conduct pre-screens to determine program eligibility.
• Assist with completing assessment and intake.
• Link participants with community treatment services for mental health, substance recovery, physical health care, housing, advocacy, and food.
• Foster a collaborative working relationship with other outreach teams and local agencies.
• Ensure accurate and timely documentation of services in the HMIS system.
• Adhere to laws regarding confidentiality and reporting requirements.
• Drive own or agency vehicle to the field and to other program sites.
• Participate in promoting a safe, healthy, and clean working environment.
• Attend and participate in all meetings and trainings as assigned.
• Complete and submit timesheets in a timely and accurate manner.
• Work within the framework of Insight Housing’s Code of Conduct.
• Perform other tasks as assigned.

Requirements

• Ability to complete CPR/First Aid Training.
• Prior direct support experience with Veterans and individuals experiencing homelessness, mental health, substance abuse or other social issues preferred.
• Prior customer service experience and street-based sales or outreach experience will be considered.
• Must feel comfortable conducting outreach in streets and homeless encampments.
• Commitment to serving individuals experiencing homelessness.
• Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
• Proficient in use of computer and Microsoft office suite (Word, excel, outlook and TEAMS).
• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
• Ability to provide good customer service.
• Communicate effectively and maintain a calm demeanor in stressful situations.
• Capable of working independently and as part of a team.
• Good written and oral communication skills.
• Good interpersonal and crisis intervention skills with a can do and flexible attitude.
• Ability to work well under high pressure.
• Ability to maintain professional conduct, attitude, and appearance at all times.
• Must be able to receive and maintain criminal records clearance.
• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
• Must be able to walk extensively in various terrains, in homeless encampments, uneven grounds, climb stairs etc.
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
• May be occasionally required to stoop, kneel, or crouch.
• May be required to lift or move up to 50 lbs.

Skills

• Active listening
• Motivational interviewing
• Computer proficiency
• Microsoft Office Suite (Word, Excel, Outlook, TEAMS)
• Homeless Management Information System (HMIS)
• Customer service
• Written communication
• Oral communication
• Interpersonal skills
• Crisis intervention
• Professional conduct

Location

• Bay Area (Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County)

Work Type

• Full-time

Experience Level

• Prior direct support experience with Veterans and individuals experiencing homelessness, mental health, substance abuse or other social issues preferred.
• Prior customer service experience and street-based sales or outreach experience will be considered.
• Lived or Veterans experience strongly preferred.

Education Level

• High school preferred.

Salary/Compensations

• $26/hour

Benefits

• Free Dental & Vision
• 19 Paid Holidays (including 3 Mental Health Days)
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave
• Discounted Pet Insurance
• Affordable Health Insurance (including a free healthcare option for employees)
• 50% employer coverage for dependents (vision, dental, health)

About the Company

• For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own.
• We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County.
• We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive and sustainable housing solutions.

Equal Opportunity

• Insight Housing is an equal opportunity employer and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.