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About the Role
Oversee all dealer DRP Implementations in each region, lead Dealer Group DRP Implementations, and serve as the Channel Field's SME for the Digital Retail Platform.
Responsibilities
- Serve as the regional lead for dealership group implementations, providing high-touch, white-glove support.
- Manage the implementation pipeline and track dealer progress through all stages, removing barriers.
- Act as a Subject Matter Expert (SME) on GM’s DRP, dealership operations, and automotive digital retailing best practices.
- Maintain dealer engagement throughout the implementation process to drive momentum and readiness.
- Act as a relationship manager for dealers during implementation, addressing concerns and managing conflict.
- Proactively identify and mitigate DRP implementation risks.
- Document, communicate, and escalate issues/concerns as necessary.
- Partner with field resources to support non-technical and relationship-driven aspects of implementation.
- Deliver clear, engaging presentations and product demonstrations.
- Help ensure each dealership group has a positive implementation experience and is successfully launched on schedule.
- Prioritize time effectively, focusing on high-impact DRP activities and alignment with DRP goals.
- Manage travel and program related expenses in accordance with GM guidelines.
Requirements
- Background in dealership consulting or automotive retail operations.
- Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes.
- Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.
- Knowledge of dealership desking or F&I processes.
- Quick learner with the ability to stay current on rapidly evolving digital solutions.
- Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments.
- Strong collaboration skills with the ability to work effectively within the General Motors team, clients, and vendor partners.
- Exceptional verbal and written communication abilities.
- Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience.
- Proficient in Microsoft Office applications.
- Strong analytical, problem-solving, and decision-making capabilities.
- Willingness to travel weekly (up to 60% overall depending on territory).
- Must currently reside within the New York or Connecticut territory or be willing to relocate within 60 days of the start date.
- Must be able to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
- Do not apply if you will need GM immigration sponsorship now or in the future.
Skills
- Digital Retail Platform (DRP)
- Dealership operations
- Automotive digital retailing best practices
- Relationship management
- Risk mitigation
- Presentation delivery
- Product demonstrations
- Time management
- Expense management
- Microsoft Office applications
- Analytical skills
- Problem-solving
- Decision-making
Location
- New York
- Connecticut
Work Type
- Field-based
- Remote
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $105,600 - $140,700
- Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.
Benefits
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Accounts
- Retirement savings plan
- Sickness and accident benefits
- Life insurance
- Paid vacation & holidays
- Tuition assistance programs
- Employee assistance program
- GM vehicle discounts
About the Company
- Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
- We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture.
- Every day, we want every employee to feel they belong to one General Motors team.
- From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
Equal Opportunity
- General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.
- All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
- We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities.
- Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment.
- General Motors offers opportunities to all job seekers including individuals with disabilities.
- If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580.