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About the Role
AKA NYC is seeking an Account Supervisor for its Arts & Attractions division to lead day-to-day client work, integrating creativity, media, data, and culture to drive visitation and audience engagement for iconic cultural institutions and live experiences.
Responsibilities
- Serve as the primary day-to-day client contact, understanding their organizations, audiences, goals, and challenges.
- Lead client meetings and communications, anticipate needs, and guide decision-making.
- Translate client ambitions into clear strategies, briefs, and effective campaigns across various channels.
- Ensure cohesive strategy by connecting dots across disciplines and aligning work with objectives.
- Educate clients on how different media channels work together to drive demand and support the audience journey.
- Collaborate with internal teams (Business Intelligence, Ticketing, Media, Strategy) to analyze audience behavior and campaign performance.
- Manage timelines, budgets, scopes, deliverables, feedback, approvals, and internal coordination.
- Guide and develop junior team members through clear direction and feedback.
Requirements
- 4-6 years of professional experience in account management, advertising, marketing, or a related field.
- Experience managing client relationships and integrated campaigns independently.
- Genuine excitement for arts, culture, attractions, destinations, tourism, entertainment, and experience-based industries.
- Understanding of digital and traditional media and their integration within campaigns.
- Ability to connect creative ideas, audience insights, media strategy, and client business objectives.
- Confident and thoughtful communicator, capable of leading discussions, writing clearly, and building relationships.
- Highly organized and detail-oriented with a strategic big-picture view.
- Ability to manage multiple priorities, adapt to change, and remain composed.
- Comfortable identifying challenges, recommending solutions, and escalating issues when necessary.
- Experience guiding, mentoring, or supervising junior team members.
- Curious, collaborative, and proactive approach.
- Experience with ticketed attractions, cultural institutions, destinations, tourism organizations, or attendance-driven businesses is a plus.
Skills
- Account Management
- Advertising
- Marketing
- Client Relationship Management
- Integrated Campaign Management
- Digital Media
- Traditional Media
- Creative Strategy
- Audience Insights
- Media Strategy
- Communication
- Organization
- Detail-Orientation
- Strategic Thinking
- Project Management
- Team Leadership
- Mentoring
Location
- New York, NY
Work Type
- Hybrid
Experience Level
- 4-6 years
Salary/Compensations
- $85,000 to $95,000 per year
Benefits
- 100% employer-paid healthcare & dental for employees
- Generous PTO policy
- ½-day Summer Fridays
- Hybrid work model (minimum three days in-office)
- Annual Training & Development fund
- Student loan repayment or tuition assistance
- Up to 12 weeks paid parental leave
- Paid sabbatical opportunities for long-term employees
- Pet-friendly office
About the Company
- AKA NYC is a global, award-winning, full-service advertising agency specializing in theater & live entertainment, arts & culture, attractions & destinations, and sports & leisure.
- We are content-forward and data-fueled with a proven record of delivering cross-platform campaigns that get results.
- We partner with iconic names in entertainment, culture, and live experiences, including Broadway shows, museums, attractions, and sports organizations.
- Our mission is to craft campaigns that connect audiences with real experiences through real stories, emotions, and connections.
Equal Opportunity
- AKA is an equal opportunity employer.
- We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.