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About the Role

Rose Associates is seeking a highly accomplished Managing Director of Multifamily Operations to lead our experienced team that oversees assets undergoing conversion from office and commercial properties to residential communities. This leadership role will oversee day-to-day operations from pre-development planning and operational due diligence through lease-up, stabilization, and long-term asset performance.

Responsibilities

Lead operational strategy and execution for commercial-to-residential conversion projects.
Guide assets from concept through stabilization, assessing conversion feasibility, building systems, resident experience, and service delivery models.
Provide operational input on unit mix, amenity programming, staffing, technology, building operations, and long-term efficiency strategies.
Identify operational risks, infrastructure constraints, and cost exposures associated with adaptive reuse projects.
Support due diligence, acquisitions, and repositioning initiatives.
Oversee the transition from construction completion through lease-up, stabilization, and ongoing operations.
Develop operational readiness plans, including staffing, vendor onboarding, technology implementation, training, policies, and resident service standards.
Partner with Marketing and Leasing to support asset positioning, leasing performance, and resident retention.
Drive occupancy, resident satisfaction, operational efficiency, and NOI growth.
Develop business plans, operating budgets, staffing strategies, and forecasts in partnership with Ownership and Asset Management.
Analyze asset performance and identify opportunities to improve revenue, efficiency, and long-term value.
Collaborate with Finance and Accounting on budgeting, variance analysis, reserve planning, and capital forecasting.
Ensure operational decisions align with investment objectives and portfolio strategy.
Serve as the primary operational leader coordinating internal teams and external stakeholders throughout the conversion lifecycle.
Lead, mentor, and develop Property Management, Engineering, Leasing, Facilities, and Resident Services teams.
Build scalable operating models, processes, and best practices to support future conversion projects.
Partner with Human Resources and Talent Acquisition on workforce planning, staffing transitions, and leadership development.
Foster a culture of accountability, innovation, and operational excellence.
Ensure compliance with applicable housing regulations, local laws, labor requirements, and operational standards.
Partner with Legal and Compliance on certificates of occupancy, inspections, accessibility requirements, regulatory matters, and risk mitigation.
Oversee vendor service contracts, procurement standards, and building operations.
Support both union and non-union operating environments.
Perform other duties and lead special initiatives as required to support the strategic objectives of the organization.

Requirements

Bachelor’s degree in Real Estate, Business, Construction, Management, Hospitality, Architecture, Engineering, or related field preferred.
15+ years of progressive leadership experience in multifamily operations, with high rise and mixed-use assets, adaptive reuse, operations, or large-scale property management.
Demonstrated success leading assets that have undergone the conversion from commercial-to-residential, multifamily development and repositioning projects, large-scale lease-ups, and operations within union and prevailing wage environments required.
Strong understanding of multifamily operations, construction coordination, complex high rise building systems and operational planning.
Demonstrated financial acumen including budgeting, forecasting, payroll strategy and NOI management.
Experience working with institutional ownership groups, developers, REITs, or private equity-backed real estate platforms preferred.
Ability to navigate complex, fast-moving projects with multiple stakeholders and competing priorities.
Strong leadership, communication, project management and problem solving skills.
Proficiency in navigating computers and community management software, to include Yardi, construction and reporting platforms, EliseAI, iLuvLeasing, and On-Site preferred.
Must be present on-site and be able to move throughout the buildings to address community-related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
Ability to travel between the main office and site locations within the portfolio and be able to ascend and descend stairs, including comfortability with exposure to varying environmental climates and circumstances.
Work authorization required.

Skills

Multifamily Operations
Commercial-to-Residential Conversion
Adaptive Reuse Projects
Lease-Up Management
Property Management
Financial Acumen
Budgeting
Forecasting
NOI Management
Project Management
Leadership
Communication
Problem Solving
Yardi
EliseAI
iLuvLeasing
On-Site

Location

Northeast
Mid-Atlantic

Work Type

On-site
Full-time

Experience Level

15+ years of progressive leadership experience

Education Level

Bachelor’s degree preferred

Salary/Compensations

$200,000 - $250,000

About the Company

Rose Associates is a premier market leader in multifamily and mixed-use real estate with a portfolio spanning the Northeast and Mid-Atlantic regions.
The company's vertically integrated platform encompasses property and asset management, development, construction, leasing, marketing, and financial operations.
Rose Associates transforms real estate opportunities into thriving communities and long-term value, relying on technology and deep expertise to outperform the market.
With over 100 years of experience, Rose Associates has built a reputation for excellence in real estate ownership, development, and management.
As a woman-owned company led by CEO Amy Rose, they foster a culture of innovation, collaboration, and inclusion, creating opportunities for employee growth.