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About the Role

The Field Service Technician is responsible for servicing window warranty inquiries within their respective markets, enhancing the customer experience through exceptional service, training, and support. This position will also work directly with Alside Supply Centers and customers, and regularly report to the manufacturing plant to support Quality and Continuous Improvement efforts.

Responsibilities

• Deliver excellent in-home window service experience by providing improved service turn-around time and delivering first time resolution through effective diagnosis and remediation planning.
• Evaluate product concerns against manufactured specifications and warranty coverage.
• Support Product Engineering and Quality improvements through professional, data-driven feedback and analysis about product application.
• Visit customer locations on a regular schedule and perform planned and unplanned in-home diagnosis and remediation activities.
• Objectively assess and evaluate windows against design and manufacturer specifications.
• Check window/sash installations to ensure proper operation, cleanliness, and customer satisfaction.
• Determine if issues are window or installation driven and report findings in a detailed and fact-based manner.
• Provide feedback to the company regarding customer and installer performance.
• Assist or facilitate problem solving initiatives for customers and give feedback/techniques on how to fix the issue.
• Perform functionality tests on product and provide technical support as needed arising from corporate requests.
• Provide window installation seminars and aid in the creation of training materials.
• Independently perform field inspections as required and train others in the process.

Requirements

• High School diploma or equivalent
• Minimum 1 year of experience servicing, or knowledge of, residential window products or related field
• Outstanding customer service presence and attitude with professional presentation
• Self-organized with a willingness to exceed customer and company expectations
• Basic proficiency with Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook)
• Able and willing to travel regionally up to 90-95%
• Must maintain a valid state-issued driver's license and excellent driving record
• Lift or move up to 100 lbs.
• Standing frequently
• Walking frequently
• Talking frequently
• Hearing frequently
• Usage of hands and fingers
• Reaching with hands and arms
• Working off ladders
• Working off lifts

Skills

• Customer service
• Professional presentation
• Self-organization
• Microsoft Office proficiency
• Driving

Location

• Regional travel

Work Type

• Full-time
• Field service

Experience Level

• Minimum 1 year experience

Education Level

• High School diploma or equivalent

About the Company

• Founded in 1947, Alside is a leading distributor of exterior building products for residential and commercial remodeling and new construction markets.
• A brand of Associated Materials, Alside is a leader in exterior building products for residential and commercial remodeling and new construction markets.
• Established in 1947, Alside distributes a variety of windows, siding, metals, and other building products throughout its more than 100 company-operated supply centers across the United States, serving as a true partner to contractors, remodelers, builders and architects for building products and services.
• ALSIDE BUILDING PRODUCTS . . . THE CHOICE OF INDUSTRY PROFESSIONALS

Equal Opportunity

• Associated Materials, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
• We also make reasonable accommodations for disabled employees and applicants, as required by law.