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About the Role

Sorenson Communications is expanding its Video Relay Service and seeking Interpreters to provide Sign-to-Voice and Voice-to-Sign interpreting services. Full and part-time positions are available.

Responsibilities

• Effectively interpret between American Sign Language (ASL) and spoken English
• Maintain compliance with national, state, or local licensure and/or certification requirements
• Demonstrate full compliance with Sorenson standards and policies, FCC regulations and the RID Code of Professional Conduct
• Demonstrate full compliance with Sorenson Communications attendance policy
• Accurately complete assigned tasks/duties, projects and paperwork promptly and within approved guidelines
• Maintain a flexible work schedule to meet the demands of the VRS industry
• Quickly learn and implement new and changing technologies
• Work effectively in a team environment, receiving and providing support to colleagues
• Work effectively in an environment with oversight including call monitoring, mentoring and evaluations
• Work effectively in a fast-paced, dynamic, highly regulated environment
• Enhance interpreting skills through continued education training
• Complete additional duties and assignments on an ongoing basis

Requirements

• Ability to pass a required skills assessment
• A high school diploma or GED
• Interpreter certification (as required by local regulations)
• Ability to troubleshoot basic technical issues
• Ability to work in a fast-paced, dynamic, highly regulated and customer service focused environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools and to handle other computer components
• Regular and predictable attendance

Skills

• American Sign Language (ASL)
• Spoken English interpretation

Location

• Manhattan, NY
• US
• Canada

Work Type

• Full-time
• Part-time

Experience Level

• 3 years’ experience working as an interpreter (preferred, but not required)

Education Level

• Associate's or Bachelor's degree (preferred, but not required)
• High school diploma or GED

Salary/Compensations

• $25-$60 (depending on location, education, and certifications)

Benefits

• Flexible Scheduling
• Premium shifts offered to boost hourly wage
• Earn CEU’s
• Opportunity for annual certification, testing and membership/licensure reimbursement up to 100% based on average hours worked
• 401K plans with employer contribution
• No scripts
• Resiliency/Vicarious Trauma resources available at no cost
• Transfer and visiting interpreter opportunities to any of the centers across the US or Canada

About the Company

• Sorenson Communications is committed to connecting people every day through communications access 24/7/365.
• Customers rely on Sorenson and its innovative technology to quickly deliver accuracy in every conversation.
• Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish.
• Sorenson also provides onsite and remote interpreting services between English and various other world languages.

Equal Opportunity

• Sorenson Communications is an EOE, Disability/Age Employer.