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About the Role

Provide exceptional service to all residents, prospective residents, guests, clients, and vendors, acting as the face of the property and promoting a sense of community.

Responsibilities

• Welcome residents and guests, answer the Concierge phone line, manage after-hours package pickup, address resident inquiries and concerns, update communication logs on the resident portal, and manage general security.
• Provide information, resources, and a welcoming environment for residents, customers, vendors, and neighbors.
• Possess sound knowledge of the community and surrounding area to answer questions with certainty.
• Build strong relationships with current and future resident community members.
• Maintain positive relationships with residents to ensure open and effective communication.
• Assist with on- and off-site resident events and initiatives.
• Provide marketing support through social media postings, blogging, and internet presence.
• Collaborate with the site team to ensure sociable and pleasurable event environments.
• Provide general resident services such as carrying items to suites, calling taxis, and scheduling reservations.
• Ensure property inventory in the Community Amenities area.
• Monitor and assist with Amenity reservations and events.
• Review the Activity Log and be ready to begin work at the commencement of the shift.
• Maintain an appropriate level of confidentiality and discretion regarding residents.
• Adhere to all property guidelines and standards of performance.
• Maintain the work area to an appropriate level of presentation.

Requirements

• Completion of High School or general education degree (GED).
• 2+ years in an upscale customer service/concierge setting preferred.
• Existing knowledge of neighborhood and community preferred.
• Flexibility to work on a rotating schedule (evenings & weekends) is required.
• A commitment to 'Best in Class' Customer Service.
• A professional demeanor with strong communication skills.
• Ability to accurately listen, understand and respond to issues appropriately.
• Ability to work and act independently using good judgment when assessing difficult situations.
• Strong problem-solving skills.
• Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines.

Experience Level

• 2+ years in an upscale customer service/concierge setting preferred

Education Level

• High School Diploma or GED

Benefits

• Total compensation and benefits package

About the Company

• Rhapsody has built its company culture around its core values of Respect, Integrity, Dedication and Transparency.
• Every team member plays a vital role at Rhapsody, so they are provided with the training, support and tools needed for success.
• Rhapsody offers exceptional career paths and joining the team can lead to an exciting and fast-paced career.
• Rhapsody values diversity and is committed to equal opportunity in employment.
• Success at Rhapsody is about more than having a healthy bottom line, and the company is committed to making Rhapsody an amazing and unique place to work for each member of the team.

Equal Opportunity

• Rhapsody values diversity and is committed to equal opportunity in employment.