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About the Role

This role offers the chance to join a growing organization and advance your career in a collaborative, patient-centered environment committed to delivering exceptional care. SIGN ON BONUS!

Responsibilities

• Plan, formulate, organize, control, and direct office operations
• Develop office schedules and ensure adherence
• Foster a respectful and cooperative working environment
• Be available to employees to discuss issues
• Schedule maintenance for lab and office equipment, and manage IT issues
• Collaborate with other managers to identify best practices
• Monitor and order office supplies
• Work with Accounts Receivable to reconcile packing slips and invoices
• Monitor operations, programs, and payer rules for compliance
• Collaborate on the implementation of new systems and training
• Ensure compliance with federal, state, and local regulations for medical practices
• Measure practice KPIs, gather feedback, and assess patient care quality
• Hire, onboard, train, and supervise office staff, managing performance
• Manage all employee time off requests
• Oversee day-to-day operations, including front desk schedules and conflict resolution
• Coordinate patient scheduling and delegate tasks to meet provider-patient numbers
• Oversee tasks related to no-show reports and send out No-show letters
• Ensure patient no-shows are filled in the physician schedule
• Maintain Front Desk and coverage schedules
• Coordinate processes for incoming referrals
• Perform check-in and check-out, and process co-payments
• Facilitate monthly team meetings
• Prepare charts for new and existing patients
• Perform balancing for Front Desk co-payments, patient responsibility payments, and cash-out reports
• Provide telephone support, including nurse line, triage, and authorizations
• Schedule interpreter services for patients
• Address changes, process implementation, leadership decisions, and staff/patient concerns with Office Administration
• Perform other tasks to support patient and business needs
• Maintain office supplies, internal phone list, housekeeping requests, and basic IT support
• Maintain job postings, schedule, and participate in interviews
• Perform other duties as required

Requirements

• Bachelor’s degree in Health Care Administration and one (1) year of related work experience; OR Associate’s degree and two (2) years of related experience; OR High School Diploma or GED and three (3) years of related work experience
• Experience in a medical practice or similar organization
• Strong understanding of patient throughput, compliance, staff supervision, and financial management

Location

• Orchard Park, NY

Work Type

• Full-time

Experience Level

• 1-3 years

Education Level

• Bachelor's degree
• Associate's degree
• High School Diploma or GED

Benefits

• Monday-Friday schedule
• Medical, dental, and vision coverage
• Employer funded Health Reimbursement Account (HRA)
• 401(k) with company match
• Generous vacation and sick time
• Company-paid life insurance
• 11 paid Holidays
• SIGN ON BONUS!

About the Company

• Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State.
• We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment.