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About the Role
Individual is responsible for communicating with steamship lines, brokers, US Customs, the trucking community, and supporting internal staff relating to yard, marine, and gate operations.
Responsibilities
- Assist customers and provide resolution to telephone and e-mail inquiries in a timely and courteous manner.
- Investigate and resolve inquiries with regards to availability of containers, including releases, exam status, and payments due.
- Coordinate with internal staff and steamship lines to facilitate cargo movement.
- Work in multiple terminal systems to ensure continuity with customer visibility tools.
- Update the receipt of wire transfer funds in the terminal operating system and reconcile fee collections from other fee collection tools.
- Responsible for maintaining and extending free time of containers in accordance to the various rate schedules and directives.
- Other duties as defined.
Requirements
- Employee must use well-developed oral and written communication/interpersonal skills for work with internal and external persons.
- Must be able to multitask effectively in a highly interactive environment.
- Good problem solving and decision-making skills with the ability to project a courteous and professional demeanor in all circumstances.
- Employee must be able to communicate effectively in English.
Skills
- MS word
- Excel
- Charts
- Outlook
- N4 Navis
- AS400
- Port Truck Pass
- PayCargo
Location
- Port Liberty USA
Work Type
- Full-time
Experience Level
- Three years of relevant customer service experience in maritime industry preferred.
Education Level
- High School diploma or equivalent required.
Salary/Compensations
- $49,587.00 to $74,380.00 annually + bonus
Benefits
- benefits
About the Company
- Port Liberty provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. Improper interference with the ability of Port Liberty’s employees to perform their job duties may result in discipline up to and including discharge.
Equal Opportunity
- Port Liberty provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. Improper interference with the ability of Port Liberty’s employees to perform their job duties may result in discipline up to and including discharge.