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About the Role
Don Valley Volkswagen is seeking a Sales Consultant to join their dynamic team, leveraging over five decades of experience in serving the Greater Toronto Area and maintaining a reputation as a high-volume new Volkswagen store dedicated to top-tier guest service.
Responsibilities
- Utilize systems and procedures to deliver exceptional customer service, understand customer needs, and exceed expectations.
- Maintain product knowledge on vehicles and manufacturer programs.
- Project a positive attitude.
- Ensure work is thorough, accurate, and completed in a timely fashion.
- Work effectively without supervision.
- Attend factory-sponsored and dealer-specified training.
- Answer customer service phone calls regarding car sale inquiries.
- Ensure customer car quotes are competitive and reasonable.
- Update customers on vehicle delivery progress.
- Inform customers when vehicles are ready for pickup.
- Stay informed about new equipment, features, and tools, and recommend purchases.
- Account for all documents, ensuring none are missing.
- Follow up with the factory and distributors on late vehicle deliveries.
- Comply with OMVIC regulations and requirements.
- Adhere to company safety standards.
- Comply with all company policies, standards, and procedures.
- Perform other duties as required by management.
Requirements
- High School Diploma or GED required.
- Automotive Sales Experience is an asset.
- OMVIC Certification required.
- Dealer CRM system experience is an asset.
- Valid Ontario Driver's License and good driving record required.
- Strong computer skills.
- Effective verbal and written communication skills.
- Strong time management and organizational skills.
- Proven ability to deliver exceptional customer service.
- Excellent problem-solving and organizational skills.
- Ability and willingness to be flexible under changing conditions.
- Ability to be creative and persuasive in negotiating.
- Ability to exhibit professionalism with a positive attitude under pressure.
- Well-spoken, friendly, and articulate.
- Ability to maintain a high degree of confidentiality.
- Willingness to be flexible with work schedules.
- May be required to work on Saturdays as per business needs.
Skills
- Customer Service
- Product Knowledge
- Computer Skills
- Verbal Communication
- Written Communication
- Time Management
- Organizational Skills
- Problem-Solving
- Negotiation
- Professionalism
- Confidentiality
Location
- Greater Toronto Area
Work Type
- Full Time
- Permanent
Experience Level
- Automotive Sales Experience is an asset
Education Level
- High School Diploma or GED
- OMVIC Certification
Salary/Compensations
- $50,000 - $90,000 per year (100% commission)
- Minimum earnings in accordance with the Employment Standards Act
Benefits
- Excellent management support and guidance
- Opportunities through Internal career mobility program
- Health, dental, and vision insurance
- Disability, critical illness, and life insurance
- Employee Assistance Plan (EAP)
- Discount on vehicles, service, and parts
- Discounts to retailers and service providers
- Free and engaging employee events
About the Company
- Don Valley Volkswagen has proudly served the Greater Toronto Area for over five decades.
- Performance Auto Group is a leading automotive group with a purpose to be the preferred automotive group by fostering fair and respectful relationships.
- Core values include Great Experience, Integrity, Diversity, Innovation, Empowerment, and Giving Back.
- Performance Auto Group has over 2000 employees, 23 brands, and 44 locations across Ontario.
- Includes AutoPlanet, Canada’s largest indoor used car showroom.
Equal Opportunity
- Performance Auto Group is an equal opportunity employer.
- Accommodations are available throughout the recruitment and selection process in accordance with applicable legislation.