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About the Role

Freelands Foundation is seeking Visitor Assistants to support exhibitions, events, and public programs. This role involves creating a welcoming and safe environment, assisting with bar service, visitor engagement, gallery invigilation, and ensuring the smooth operation of events. The position offers flexible working hours and is ideal for individuals with hospitality or visitor experience backgrounds, particularly in arts or cultural venues.

Responsibilities

Provide a proactive and inclusive welcome to visitors and colleagues.
Physically set up event settings, including moving and arranging seating, catering supplies, and information materials.
Organize refreshment areas.
Physically clear down events, including moving seating and catering supplies, and cleaning.
Proactively maintain a safe, clean, and attractive environment throughout an event.
Alert the Building and Operations Manager and colleagues to any health and safety or guest experience problems.
Run a welcoming and secure cloakroom service.
Provide drinks and refreshments to guests and colleagues.
Distribute marketing leaflets and similar materials promoting the event.
Provide a proactive and inclusive welcome to visitors and colleagues during invigilation shifts.
Monitor gallery spaces and remain alert and focused throughout shifts.
Learn and share key information about exhibition content and background.
Respond to visitor enquiries and escalate those that cannot be answered immediately.
Gather feedback and evaluation information from visitors.
Provide brief exhibition tours to visitors.
Work in cooperation with colleagues across the organisation.
Undertake organisational training as required.
Work within the organisation’s agreed policies and processes.
Uphold the organisation’s values and mission in all internal and external interactions.
Be willing and available to work shifts at off-site locations as required.

Requirements

Demonstrable experience working in a busy, customer-facing environment, ideally within hospitality or a similar visitor-facing setting.
Experience working in a front of house role within an art gallery, exhibition, events venue, or a similar cultural environment.
Experienced in following safe working practices and applying a solid understanding of health and safety procedures within cultural or events settings.
An understanding of, and interest in, contemporary art.
A good understanding of safe working practices, including the safe handling of food and drink, and the movement of equipment and materials within a shared workspace.
The ability to safely carry and move items, including up and down stairs, whilst working within busy, crowded and sometimes noisy environments.
The ability to remain attentive, focused and engaged throughout quieter periods while maintaining a welcoming visitor presence.
Excellent customer service and communication skills.
The ability to adapt to a variety of work types and operational requirements, maintaining professionalism in changing environments.
Strong interpersonal and visitor engagement skills.
A genuine enjoyment of working with members of the public and invited visitors of all ages and from a diverse range of communities.
A proactive, collaborative and solutions-focused approach to problem-solving.
A positive commitment to delivering an exceptional visitor-focused experience.
A strong commitment to Freelands Foundation's mission to champion art education.
Experience using ticketing and booking systems (desirable).
Experience using visitor data collection systems (desirable).
Knowledge of accessibility and inclusive visitor engagement (desirable).
Awareness of safeguarding responsibilities within public-facing venues (desirable).
Relevant training and qualifications, such as Fire Marshal/Fire Warden, Health and Safety, Safeguarding, Emergency First Aid at Work, and Food Hygiene (desirable).
Confidence handling visitor enquiries and resolving issues professionally (desirable).
Flexible and adaptable approach to changing priorities (desirable).
Commitment to continuous learning and professional development (desirable).
Must be eligible to work in the UK.
Appointment is subject to a Basic DBS check.

Skills

Customer service
Communication
Interpersonal skills
Visitor engagement
Adaptability
Problem-solving
Safe working practices
Health and safety procedures
Manual handling
Ticketing and booking systems (desirable)
Visitor data collection systems (desirable)
Accessibility and inclusive visitor engagement (desirable)
Safeguarding (desirable)
Fire Marshal/Fire Warden training (desirable)
Health and Safety training (desirable)
Emergency First Aid at Work training (desirable)
Food Hygiene training (desirable)
Handling visitor enquiries
Resolving issues professionally

Location

Central London
Other exhibition or event spaces as directed and mutually agreed

Work Type

Zero hours contract
Flexible working

Experience Level

Experience in hospitality, visitor experience or a similar customer-facing role
Experience working front of house within a gallery, museum, arts venue or events environment

Salary/Compensations

£15.20 per hour

Benefits

Holiday pay is paid separately from your shift pay and is calculated in line with your accrued holiday entitlement based on the hours worked in the preceding months.

About the Company

Freelands Foundation is dedicated to championing art education.