Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Players Club Representative is responsible for issuing player rating cards, updating contact information, assisting with guest inquiries, and facilitating rewards redemptions to create a positive guest experience.

Responsibilities

• Provide the ultimate guest service.
• Assist preferred players with reservations for restaurants, hotels, and transportation.
• Verify identity with government-issued photo IDs before changing or creating accounts.
• Enter guest details and contact information in the CMS for all members.
• Explain promotional rules and details to guests.
• Assist guests with card usage at slot machines and Marketing Kiosks.
• Print new and/or replacement cards for Genting Rewards members.
• Assist Genting Rewards members with rating inquiries.
• Help guests navigate the property and gaming floor.
• Promote the benefits of Genting Rewards membership.
• Stay current on marketing and community events.
• Create new guest accounts and update contact information.
• Sign up new players using a mobile device in assigned gaming spaces.
• Demonstrate outstanding customer and employee relations.
• Greet guests at the Players’ Club, entrances, and lobbies.
• Swipe rated players into events or promotional offers via a mobile device.
• Register guests into Slot Tournaments and provide registration slips/vouchers.
• Process Players’ Club applications and player service inquiries.
• Distribute rewards to Players’ Club members.
• Perform service checks on Marketing Kiosks, including maintenance and reporting issues.
• Scan gift vouchers after each redemption.
• Assist the Promotions & Special Events team with organizing and distributing gifts.
• Distribute Promotional gifts to invited players at various locations.
• Provide feedback to the marketing department regarding club and guest issues.
• Assist in the execution of promotions, programs, and drawings.
• Communicate effectively with guests based on direction from the marketing department.
• Perform other assigned tasks.

Requirements

• Must be 18 years or older.
• One year of experience in guest service, gaming preferred.
• Knowledge of marketing programs or ability to learn.
• Knowledge of computer systems.
• Knowledge of promotional system setup or ability to learn.
• Must be able to obtain and maintain the appropriate gaming license through the New York State Gaming Commission.
• Ability to read, analyze, and interpret documents.
• Ability to respond to common inquiries.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and group situations.
• Ability to compute basic mathematical calculations.
• Ability to decipher and maintain reports.
• Must be able to interact with internal and external guests in a professional manner.
• Must be able to work varying schedules to reflect business needs.
• Regularly required to talk and hear.
• Regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.
• Occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Moderate physical ability such as lift or maneuver at least thirty (30) pounds.
• Varied instances of standing/walking.

Skills

• Guest service
• Computer system knowledge
• Promotional system knowledge
• English fluency
• Basic mathematical calculations

Location

• New York

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or GED

Salary/Compensations

• $30.59 - $40.79

About the Company

• Resorts World New York City strives to provide guests with world-class gaming, exquisite dining, and unique entertainment experiences.
• Looking to hire an enthusiastic and dedicated team of professionals.