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About the Role

As a Retail Team Member at Saje Natural Wellness, you will connect people to the healing power of plants to help them live their life to the fullest, naturally. You will deliver the Saje Experience to each customer through product demonstrations, education, and tailored recommendations, while contributing to a positive and inclusive work environment.

Responsibilities

• Deliver the Saje Experience to each customer, guiding their wellness journey through product demos, education, and recommendations.
• Connect authentically with customers and provide exceptional service.
• Demonstrate products both inside and outside the store to drive awareness and understanding.
• Educate customers on products and natural wellness.
• Make recommendations to support customer wellness needs and build sales.
• Contribute to a team environment fostering belonging and inclusion.
• Drive commercial goals and achieve performance targets.
• Achieve key KPIs including revenue, comp growth, AVS, IPT, traffic, conversion, and loyalty program growth.
• Complete assigned tasks such as visual merchandising, operations, and development.

Requirements

• Comfortable working in a scented environment.
• Passionate about engaging with customers in a personalized, hands-on way.
• Natural ability to build genuine relationships through strong communication, empathy, and active listening.
• Strong aptitude for product sales, consumer engagement, and sharing in-depth product knowledge.
• Confidently make bold, strategic recommendations that drive product sales and increase basket size.
• Excel at identifying opportunities to upsell and create compelling product recommendations.
• Bring a competitive drive balanced with a positive, team-oriented attitude.
• Proven track record of driving results, achieving KPIs, and inspiring team success.
• Flexible work schedule with availability on mornings, evenings, weekends, and holidays.
• Available during the vacation blackout period between November 15-January 15.
• Believe in the superpower of plants and passionate about your own wellness journey.

Skills

• Sales
• Customer Engagement
• Product Knowledge
• Communication
• Empathy
• Active Listening
• Upselling
• Teamwork
• Relationship Building

Location

• Market location

Work Type

• Full-time
• Part-time

Experience Level

• Entry Level

Education Level

• High school diploma

Salary/Compensations

• Base pay is dependent on market location and may vary depending on job-related knowledge, skills, experience, and internal equity.

Benefits

• Paid sick days
• Generous product discount
• Onboarding plan
• Employee Assistance Program - 24/7 support, resources, and information
• Paid time off
• Incentive programs

About the Company

• Saje Natural Wellness is nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally.
• We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive.
• We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do.
• At Saje, you’ll connect with a dynamic community and make positive impact.
• Grow your career at Saje, alongside the most talented, hard working, and kind-hearted people out there.

Equal Opportunity

• Saje provides equal employment opportunity to all employees and applicants and believe the best teams are made up of diverse perspectives and people.
• We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you are supported while working at Saje.