Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Technical Account Manager - Team Lead role.
Rezi rewrites your resume against Outtake's job description. Free.
Tailor your resume to this Technical Account Manager - Team Lead role.
Rezi rewrites your resume against Outtake's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Technical Account Manager - Team Lead posting at Outtake — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Technical Account Manager - Team Lead posting at Outtake — free, in seconds.
About the Role
Our TAM team owns a large revenue number and a book of enterprise and mid-market accounts with significant upside opportunity. We are seeking a senior individual to help lead this team, focusing on expanding existing accounts and improving the team's overall performance.
Responsibilities
- Coaching the team on their accounts and careers.
- Identifying expansion opportunities and assisting the team in closing them, owning Net Dollar Retention (NDR).
- Stabilizing accounts during challenging periods and securing renewals, owning Gross Revenue Retention (GRR).
- Enhancing team workflows by ensuring playbooks and systems are robust as the account base grows.
- Managing a small personal book of business to maintain product and customer proximity.
Requirements
- 5+ years of experience in Technical Account Management (TAM), account management, or a closely related field, with a proven track record of growing and retaining large enterprise accounts.
- 2+ years of experience leading account teams, demonstrating measurable improvement in team members' account management skills.
- Demonstrated ability to expand accounts, including identifying opportunities, engaging stakeholders, and strategic negotiation.
- Proven coaching abilities with a track record of providing direct feedback and building trust.
- Hands-on technical proficiency in configuring, troubleshooting, and tuning systems, with the ability to engage deeply with customer technical environments.
- Experience carrying a sales number and effectively prioritizing time and resources.
- Fluency with AI tooling in personal workflows is a plus, where it enhances work efficiency.
Skills
- Account Expansion
- Net Dollar Retention (NDR)
- Gross Revenue Retention (GRR)
- Team Leadership
- Coaching
- Technical Troubleshooting
- AI Tooling
Location
- Brooklyn, NY
Work Type
- In-person
- Full-time
Experience Level
- Senior
- 5+ years
- 2+ years leading teams
Benefits
- 100% company-paid medical, dental, and vision for employees
- Flexible PTO
About the Company
- Outtake empowers and facilitates trust in a digital-first world by proactively detecting, monitoring, and taking down impersonators using an agentic AI platform.
- Founded by experienced engineers from Palantir, Notion, and former CTOs/founders.
- Aims to become the trust layer of the modern internet.
- Operates with a lean, talented team.
- Backed by top-tier investors and operators.
- Prioritizes creating an environment for employees to do their best work.
- Offers a collaborative, fast-paced environment.
Equal Opportunity
- Outtake is an equal opportunity employer.
- Committed to building a diverse, inclusive team.