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About the Role

The Epic Training Specialist I is responsible for training and supporting clinical and administrative team members on the Epic system. This role involves creating training documentation, delivering technical training, and ensuring efficient clinic workflow through quality assurance testing.

Responsibilities

• Plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary.
• Maintain a working knowledge of key indicators, standards, and processes related to EHR systems.
• Provide support for the roll out of Epic training to end users.
• Deliver educational offerings based on adult learning principles.
• Adhere to standardized templates for lesson plans, manuals, tip sheets and other learning resources.
• Evaluate end user learning outcomes and feedback to enhance education effectiveness.
• Ensure end users are properly trained and demonstrate proficiency before accessing the production environment.
• Assist end-users with initial logins and verifying correct system access.
• Act as a subject matter expert to ensure training quality and consistency.
• Collaborate for curriculum development, developing playground/practice environments, and refreshing schedules.
• Travel between all Central Health clinics located throughout Travis County.
• Create and continuously update technical training materials and learning resources.
• Provide ongoing support to team members for proficient system utilization.
• Maintain a customer service orientation toward internal EHR stakeholders.
• Conduct group and individual training sessions with end users.
• Conduct training in person and virtually.
• Provide technical support via phone, online, and/or in person.
• Serve as a primary resource to the EHR super-users in ticket resolution.
• Assist with coordinating clinical/administrative requests for EMR system modification.
• Act as a liaison between the end user and information technology to optimize tools and workflows in the EMR application.
• Provide check-ins with site's clinical staff through at-the-elbow support to assess end user fluency and satisfaction.

Requirements

• One year of experience in computer-related training, adult education, or as an Electronic Health Record super-user.

Location

• Travis County

Work Type

• Hybrid
• Onsite
• Virtual

Education Level

• High school diploma/equivalent (higher degree accepted)