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About the Role
Represent our brand at customer locations to diagnose, troubleshoot and repair premium domestic appliances.
Responsibilities
- Travel to customer locations to diagnose, troubleshoot, and repair Miele equipment using factory training, service manuals, and computerized tools.
- Level and adjust equipment, including plumbing, gas, and electrical connections.
- Install equipment and instruct customers on proper usage.
- Organize and maintain the company-provided vehicle, including tools, test equipment, and computers.
- Complete all service calls and warranty documentation accurately and promptly.
- Maintain required parts inventory by ordering replacement parts and conducting inventories.
- Keep the delivery truck in safe and working order.
Requirements
- 100% local daily travel required.
- A valid driver's license.
- Knowledge of basic plumbing and electrical skills.
- Good computer skills with knowledge of Microsoft Office.
- Ability to apply concepts of basic math.
- Ability to read, write, and comprehend instructions, correspondence, and memos in English.
- Ability to multi-task.
- Ability to work professionally with colleagues and be a team player.
- Ability to manage difficult customer situations.
- Must be self-motivated, customer-oriented, with excellent communication skills.
Skills
- Excellent communication skills
- Basic plumbing skills
- Basic electrical skills
- Computer skills
- Microsoft Office
- Basic math
- Ability to read, write, and comprehend instructions
- Multi-tasking
- Team player
- Customer management
Location
- New York area
Work Type
- Full-time
- Local daily travel
Experience Level
- Not specified
Education Level
- High school diploma or general education degree (GED)
Salary/Compensations
- $54,000 to $80,000 annually plus bonus
Benefits
- Comprehensive health, dental and vision insurance
- Wellness discounts on medical premiums
- 100% covered life and long-term disability insurance
- 401k with company match
- PTO + holidays
- Discounted gym membership
- Generous Employee Purchase Program
- Wellness and volunteer programs
About the Company
- Miele is a brand that offers premium domestic appliances.
Equal Opportunity
- Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V