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About the Role
As a Client Care Assistant (CCA), you will be the first point of contact for client phone calls and visits, responsible for delivering exceptional care to clients, patients, and colleagues.
Responsibilities
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
- Support our 24H hospital at Kensington over the Weekends (1 in 4) Saturdays and Sundays plus 2 Bank Holidays per year
Requirements
- Ability to prioritise
- Ability to remain calm under pressure
- Flexibility and willingness to learn
- Previous veterinary receptionist experience is desirable
Skills
- Exceptional client facing care
- Excellent reception skills
- Good numeracy skills
- Experience of using online appointment booking systems
- Team player
Location
- Kensington
Work Type
- 40 hours over 5 days a week
- Weekend support (Saturdays and Sundays)
Benefits
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services