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The Collections Clerk is responsible for assisting in the generation and mailing of letters, itemized bills, and other patient correspondence.

Scan correspondence and documents into internal software
Complete pending tasks report daily
Track, update, print, and mail correspondence
Analyze patient accounts flagged for disputes
Verify billing accuracy, insurance payments, and patient responsibility
Identify discrepancies and determine the root cause of disputes
Identify accounts with legal representation and initiate contact with attorneys’ offices to verify representation and obtain necessary documentation
Maintain accurate records of attorney communications and legal documents related to patient accounts
Coordinate with attorneys regarding payment arrangements, account status, and dispute resolution
Draft and manage responses to patient/attorney liens/disputes
Comply with FDCPA guidelines
Use, protect, and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties
Other duties as assigned

High school diploma or equivalent required
1 year experience working as a clerk or similar role
Ability to learn in-house applications
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.

Proficiency in Microsoft Office Suite
Strong interpersonal skills
Ability to communicate well at all levels of the organization
Strong problem solving and creative skills
Ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills
Gracious and welcoming personality for customer service interaction

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

Collections Clerk at Med-Metrix

Collections Clerk