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About the Role

Allergan Aesthetics, an AbbVie company, is seeking a professional to coordinate resources and set daily priorities to meet operational objectives. This role is accountable for the results of medium-sized routine support or operations teams, requiring specialized knowledge and judgment to apply expertise. The position focuses on individual team member growth through strong relationships and enhancing customer relationships by creating positive experiences.

Responsibilities

Coordinates resources and sets daily priorities to meet operational objectives.
Accountable for the results of medium-sized routine support or operations teams.
Requires specialized field of knowledge that use their judgment to apply expertise.
To the growth of individual team members by building strong relationships and works to build customer relationships by creating a positive customer experience.
Ensure customer data is uniform, complete, accurate, and compliant.
Create and provide revolving analytical data of call/email patterns, agent efficiency analysis, statistical analysis.
Works with Training and Quality teams to maintain Credentialing knowledgebase.
Works with customers, sales reps, internal departments and BTS when issues arise.
Manages escalations and provides updates to leadership when needed.
Monitors queues/inboxes and directs resources as needed.
Compliance with all Allergan internal requirements and with all applicable regulatory requirements.
Attends meetings with business partners from Customer Operations.
Effectively communicates with all levels of the business.
Provides coaching, training, mentorship, and recommendations to team.
Works with HR and ER for employee growth, development and opportunities.

Requirements

2 – 4 years’ experience leading people in a customer service contact center or customer facing environment.
Experience working with Microsoft Office, Outlook, Word, Excel and Power Point.
Experience managing and executing continuous improvement projects.
Effective communication skills (presentation, document writing, coaching people).
Medical Device or Pharmaceutical experience strongly preferred.

Work Type

Full-time

Experience Level

2-4 years of leadership experience

Education Level

Bachelor’s degree preferred or a combination of education and relevant experience

Salary/Compensations

USD 65500 - USD 125500 - yearly

Benefits

Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Eligible to participate in short-term incentive programs

About the Company

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.
For more information, visit https://global.allerganaesthetics.com/.
Follow Allergan Aesthetics on LinkedIn.

Equal Opportunity

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html