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About the Role

As a Platform Architect within the Canadian Field Engineering team, you will help business and education partners and customers successfully adopt and scale Apple's platform across their organizations. You will guide the build of best-in-class IT practices and environments that support the scaled use of our products, ensuring long-term success. You will serve as a trusted advisor, helping partners build practices to deploy, manage, and secure our platform at scale while also addressing user experience, application and support strategies, and overall lifecycle management needs. A key part of your role will be introducing long-term service offerings delivered by partners that ensure ongoing customer success at scale.

Responsibilities

Guide the build of best-in-class IT practices and environments that support the scaled use of our products.
Serve as a trusted advisor, helping partners build practices to deploy, manage, and secure our platform at scale.
Address user experience, application and support strategies, and overall lifecycle management needs.
Introduce long-term service offerings delivered by partners that ensure ongoing customer success at scale.
Build, maintain, and strengthen high-level customer and partner relationships.
Deliver complex technical information clearly and effectively to both technical and non-technical audiences including at an executive level.
Engage and enable channel partners to drive joint sales outcomes.
Bring structure and clarity where none exists.
Optimize processes and create solutions.
Actively listen and debate with a focus on finding the best solutions.
Collaborate and build relationships, influence cross-functionally, navigate organizational structures, and manage complex relationships.

Requirements

Bachelor's degree or equivalent experience.
Typically 7 years of experience in deploying and managing Apple technology across large complex heterogenous IT environments.
Deep expertise with Mac client management solutions (e.g., Jamf, Omnissa Workspace One, Microsoft Intune, pkgbuild, autopkg, Packages, Composer).
Expertise with Identity Provider solutions (e.g., Microsoft Entra, Okta).
Experience with programming languages (e.g., Python, Swift, Ruby).
Expertise with UNIX shell scripting (e.g., Bourne, bash, zsh).
Expertise with telemetry, application performance management, digital employee experience tools (osquery or equivalent).
Solid understanding with Windows equivalents of above.
Hands-on knowledge of multiple operating systems including Windows, macOS and iOS/iPadOS.
Expertise in building and delivering compelling presentations, demonstrations and seminars.
Comfort with ambiguity.
Resilience to manage ambiguity.
Drive to optimize processes and create solutions.

Skills

Platform security architecture
Security and compliance
Mac client management solutions
Identity Provider solutions
Programming languages (Python, Swift, Ruby)
UNIX shell scripting
Telemetry
Application performance management
Digital employee experience tools
Windows operating system
macOS
iOS/iPadOS
Presentation skills
Communication skills
Organizational skills
Active listening
Debating skills
Collaboration skills
Relationship building skills
Cross-functional influence
Navigating organizational structures

Location

Posting location

Work Type

Home office
Field sales
Up to 35% domestic travel

Experience Level

Typically 7 years of experience

Education Level

Bachelor's degree or equivalent experience

About the Company

Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services.
This in turn enriches the lives of hundreds of millions of people around the world.
Our sales team is, in many ways, the face of Apple to our largest customers.
We are here to make sure we do the right thing for the customer and provide solutions that fit within their environment.
We solve business and technical problems to ensure success for both Apple and its customers.
We provide technical sales consulting and support with the objective of transforming the way people work, teach, and learn.