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About the Role

Ten Lifestyle Group is partnering with a leading hospitality brand to launch a new travel and lifestyle service. This role involves understanding member preferences and providing personalized recommendations for dining, entertainment, travel, and lifestyle experiences in New York City and beyond. The ideal candidate is quick, creative, digitally confident, and possesses a strong knowledge of the city's scene.

Responsibilities

Provide personalized recommendations tailored to member preferences.
Recommend restaurants, experiences, and events in New York City.
Assist with dining, entertainment, travel, gifts, and lifestyle requests.
Support members with travel arrangements, including flights and hotels.
Find creative and non-obvious solutions to member requests.
Efficiently research and respond to multiple member requests.
Communicate clearly, engagingly, and professionally.
Manage requests from initiation to completion, ensuring member satisfaction.
Collaborate with a global network of partners to secure member experiences.

Requirements

Minimum of 2 years' experience in organizing for busy people, hospitality, travel, lifestyle, concierge, or a similar fast-paced service environment.
In-depth knowledge of New York City's dining, entertainment, and lifestyle scene.
Excellent written English with the ability to communicate with personality and attention to detail.
Strong understanding of customer service principles.
Proficiency in researching, comparing options, and navigating multiple systems.
Comfortable juggling multiple requests and prioritizing tasks.
Proficient in using digital tools and web-based systems, including Microsoft Office.
Travel booking or GDS experience (e.g., Amadeus, Sabre) is advantageous but not essential.

Skills

New York City knowledge
Customer service
Research
Communication
Problem-solving
Time management
Digital literacy
Microsoft Office

Location

New York, NY

Work Type

Onsite
Full-time

Experience Level

2+ years

Salary/Compensations

$23-25/hour + quarterly performance-based bonuses

Benefits

Health, dental, and vision coverage
401(k) match
Generous PTO
Commuter benefits
Lifestyle discounts
World-class training
Mentorship
Opportunities for career progression
Certified B Corp membership

About the Company

Ten Lifestyle Group is a global team with access to an extensive network of resources.
The company is a Certified B Corp committed to diversity, inclusion, and positive impact.