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About the Role

The Alarm Superintendent is responsible for developing and retaining customers, managing alarm files and service schedules, coordinating technicians, and ensuring timely and efficient execution of orders. This role also involves forecasting manpower needs, assisting with billing and financial issues, representing the company professionally, and recruiting, training, and empowering staff.

Responsibilities

• Develop and retain customers in every business sector that lends itself to long-term relationships to maintain sales volume and profitability according to budget
• Create and maintain alarm files in databases and physical files
• Prepare and maintain service schedules
• Inform technicians of any collection or customer service issues
• Coordinate efforts of technicians and administrative staff to ensure timely, efficient execution of all committed orders
• Scheduling of new orders/accounts and accurate back-office close-out procedures
• Ensure that all repair items noted on inspection reports are followed-up with a quotation
• Forecast service manpower requirements
• Perform or review any documents for billing process
• Assist in any financial related issues as assigned
• Represent the company at various functions in a professional manner
• Recruit, develop, train and empower associates to be the best in the business
• Understand permitting requirements or local authorities
• Provide Weekly Activity reports to service operations manager for their use in evaluation of manpower requirements of the department
• Perform all other duties as assigned
• Set the Example for Safety First
• Communicate effectively and professionally within the department and with internal and external customers
• Understand and Follow HR and Safety Initiatives and Processes
• Input and Development of Training Requirements
• Commitment to Training at all levels for all team members
• Ensure Timesheet Management – job numbers/names, OT and travel pay, completed accurately, approved, and submitted to Payroll on time, etc.
• Ensure all necessary documentation is provided to properly complete jobs i.e. scope sheet, budget, material list, design/sketch (if applicable), etc.
• Ensure proper oversight and management of Inventory system
• Ensure Material Purchasing optimization, PO SOP adherence, pick ticket review and submittals, etc.
• Maximize Production Efficiency – labor hours; scheduling; right manpower for job, timely finals etc. while maintaining quality standards
• Support and Ensure Team Adherence to All Company SOPs – Purchase Orders, Change Orders, Accounting Processes, Subcontractors, etc.
• Awareness of Budget vs. Actual Job Costing Details and participate in meetings with the department for improvement opportunities
• Ensure Work Tickets are submitted timely and professionally with all required documentation and backup details i.e. reports, pictures, etc.
• Participate in Weekly Meetings with Team
• Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
• Review Reports
• Ensure Customer Satisfaction and discuss Customer Satisfaction Survey feedback with team for improvement opportunities
• Maintain Quality Control i.e. reduce the need for return trips and warranty work
• Maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.

Requirements

• Minimum education of High School Diploma or Equivalent
• Some secondary education is desirable
• Working knowledge and understanding of materials, tools, equipment, and procedures used in the installation of fire protection systems, processes, and working knowledge of applicable NFPA standards
• Minimum of 5 years of experience in all aspects of fire alarm installation, service, and inspections required, with 10 or more years preferred
• Ability to take direction from upper management
• Maintain vehicle and tools as per company policy
• Must have valid state driver's license and good driving record
• Knowledgeable with NFPA 72 rules and all necessary codes
• Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.
• Demonstrate positive team work and ability to be a team leader and mentor
• Maintain a clean and safe work environment
• Comply with all company safety practices and the safety handbook
• Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction

Skills

• Customer development and retention
• Database and file management
• Service scheduling
• Technician coordination
• Billing process assistance
• Financial issue assistance
• Professional representation
• Recruiting and training
• Permitting requirements understanding
• Activity reporting
• Safety management
• Effective communication
• HR and Safety process adherence
• Training development and implementation
• Timesheet management
• Documentation provision
• Inventory management
• Material purchasing optimization
• Production efficiency maximization
• SOP adherence
• Budget vs. Actual Job Costing awareness
• Work ticket submission
• Job status updates
• Customer satisfaction management
• Quality control
• Teamwork
• Vehicle and tool maintenance
• NFPA 72 rules knowledge
• Code knowledge

Location

• Travel Required

Work Type

• Full-time

Experience Level

• Minimum of 5 years of experience in all aspects of fire alarm installation, service, and inspections required, with 10 or more years preferred

Education Level

• High School Diploma or Equivalent
• Some secondary education is desirable