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About the Role

Lead client relationships across key FRASER accounts, acting as a trusted strategic and commercial partner. Own projects and campaigns from initial brief through strategy, creative development, production and delivery. Translate client needs and business objectives into clear briefs and actionable direction for internal teams. Work closely with Creative, Strategy, Social, Production and Performance teams to develop integrated work across channels. Manage project scopes, timelines, budgets and deliverables, ensuring projects stay on track and commercially sound. Lead client presentations, status meetings and project kick-offs with confidence and clarity. Build strong relationships with clients and understand their business, challenges, audiences and ambitions beyond the immediate brief. Anticipate challenges, identify opportunities and proactively bring solutions to clients and internal teams. Help ensure the quality and ambition of FRASER's work remains high throughout the client and creative process. Contribute to pitches, new business opportunities and the growth of existing client relationships. Support and mentor more junior account team members, helping to establish strong ways of working across the agency.

Responsibilities

Lead client relationships across key FRASER accounts, acting as a trusted strategic and commercial partner.
Own projects and campaigns from initial brief through strategy, creative development, production and delivery.
Translate client needs and business objectives into clear briefs and actionable direction for internal teams.
Work closely with Creative, Strategy, Social, Production and Performance teams to develop integrated work across channels.
Manage project scopes, timelines, budgets and deliverables, ensuring projects stay on track and commercially sound.
Lead client presentations, status meetings and project kick-offs with confidence and clarity.
Build strong relationships with clients and understand their business, challenges, audiences and ambitions beyond the immediate brief.
Anticipate challenges, identify opportunities and proactively bring solutions to clients and internal teams.
Help ensure the quality and ambition of FRASER's work remains high throughout the client and creative process.
Contribute to pitches, new business opportunities and the growth of existing client relationships.
Support and mentor more junior account team members, helping to establish strong ways of working across the agency.

Requirements

7+ years of experience in account management / client services, ideally within a creative, advertising or integrated agency.
Deep understanding of how creative agencies and advertising work, from briefing and strategy through creative development, production and delivery.
Proven experience managing significant client relationships and complex integrated projects.
Strong understanding of creative processes and the ability to work confidently with Creative Directors, Art Directors, Copywriters, Strategists and Producers.
Experience managing budgets, timelines, scopes and multiple stakeholders simultaneously.
Excellent communication and presentation skills, with the confidence to challenge clients and internal teams when needed.
Commercially minded and able to identify opportunities for account growth and new business.
Highly organised, proactive and comfortable working in a fast-moving agency environment.
Fluent German and excellent English are essential.
Based in Berlin and comfortable working closely with the team in the office.
International agency experience is a plus.

Skills

Account Management
Client Services
Creative Strategy
Brand Strategy
Campaign Development
Content Creation
Performance Marketing
Project Management
Budget Management
Timeline Management
Scope Management
Client Presentations
Stakeholder Management
New Business Development
German Language Proficiency
English Language Proficiency

Location

Berlin

Work Type

Hybrid
On-site (3 days)
Home Office (2 days)

Experience Level

7+ years

Benefits

Competitive salary
Employee benefits program
Chance to help shape the agency and influence its growth
Flat hierarchy fostering a transparent and collaborative work culture
International environment with diverse employees, clients, and locations
Experienced team: work alongside seasoned professionals
30 days of vacation per year (based on a 5-day workweek)
Opportunity for workation from European countries or South Africa
Flexible working hours and locations
A great roof terrace in the heart of Kreuzberg and always a fridge full of cool drinks

About the Company

FRASER is an independent, owner-led creative agency with teams across Berlin, Zurich, Cape Town and Dubai.
We work across the full funnel — from creative strategy and brand to campaigns, content and performance marketing.
We bring senior creative talent and different perspectives together to create work that delivers real results for ambitious brands.
Markets move fast. So do we.
FRASER is a mix of senior creative talent from across the world, with different cultures, all pulling in the same direction.
As an independent, owner-led creative agency, we choose courage over comfort, and momentum over convenience.
FRASER was founded for brands that seek clarity and want work that produces results.
We cover the full funnel: creative strategy, brand, campaign, content, and performance marketing and so our clients get integrated thinking, not disconnected deliverables.
We believe brands deserve a real partner. Not once in a while. Always.

Equal Opportunity

We are an equal opportunity employer. This role, like all at FRASER, is open to talent regardless of age, creed, gender, or race. We hire for ability and skill. And we look forward to getting to know you.