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About the Role
Southern Home Services is seeking a dynamic Customer Service Representative/Dispatcher to join a thriving business that believes in work-life balance and cares about its employees. This role is integral to the company's future and involves managing customer interactions and scheduling.
Responsibilities
- Answer incoming customer requests and inquiries professionally and friendly.
- Act as a liaison between customers, technicians, salespersons, and management.
- Schedule service and routine maintenance appointments.
- Maintain and update customer records based on interactions.
- Process invoice payments.
- Provide information about products and services.
- Troubleshoot and resolve customer issues and concerns.
- Develop and maintain a knowledge base of evolving products and services.
- Participate in in-house training on products, services, and office software.
- Perform additional duties as assigned.
Requirements
- Minimum of 1-year administrative or customer service experience in an office setting is required.
- Knowledge in Microsoft Office is required.
- Ability to easily cultivate strong rapport with customers and co-workers.
- Find it rewarding to organize, prioritize, and manage time effectively to see a task through to completion.
- Work well independently and with integrity in a structured yet relaxed environment.
- Enjoy patiently and empathetically helping others.
- Excellent written and verbal communication skills.
- Perform work while sitting and/or standing at an individual work station or office.
- Communicate verbally via phone or other communication device.
- Ability to stand, walk and sit; talk or hear, both in person and by telephone.
- Use hands to type, handle or feel objects or controls; reach with hands and arms.
- Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
- Work is usually performed in an indoor office environment.
- Southern Home Services will make reasonable accommodations to allow an employee to perform the essential functions of the job.
Skills
- Microsoft Office
- Service Titan (plus)
- Organization
- Prioritization
- Time management
- Independent work
- Integrity
- Patience
- Empathy
- Written communication
- Verbal communication
Location
- United States
Work Type
- Full-time
- Onsite
Experience Level
- 1-year minimum administrative or customer service experience
Salary/Compensations
- $18 - $22 / hr
Benefits
- Rewarding career path
- Flexible schedules
- Professional and on-the-job training
- Growth plans
- Reliable, year-round work
- Weekly paychecks
- Paid Time Off
- Paid Holidays
- Comprehensive Medical, Dental and Vision Benefits
- Health savings accounting
- Flexible spending account
- Employee discounts
- Company paid short term life insurance
- Life insurance
About the Company
- Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States.
- Fox Service Company is looking for a dynamic-Customer Service Representative/Dispatcher to join a thriving business that believes in work life balance and cares about YOU!
Equal Opportunity
- Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
- We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws.
- This policy applies to all employment practices within our organization.