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About the Role

The Continental Automotive Group is seeking individuals with a genuine desire to create a world-class experience for customers and co-workers. This role involves handling customer communications, scheduling, and resolving concerns with patience and professionalism. The position offers a flexible work environment with opportunities for hybrid work after initial training.

Responsibilities

• Handle and respond promptly to incoming calls, emails, texts, and online chats.
• Communicate with customers regarding appointment scheduling, changes, missed appointments, and cancellations.
• Handle customer concerns with patience and professionalism, de-escalating upset customers and providing solutions.
• Complete required outbound calls daily for missed appointments, recalls, and customer lists.
• Achieve and maintain Honda certification.
• Participate in developmental growth activities such as trainings and peer shadowing.

Requirements

• Must have held a valid driver's license for at least 1 year.
• Must be at least 18 years of age.
• Must be comfortable reading and speaking Spanish.
• Must be able to type at 45+ WPM without looking at hands.
• Experience in an environment of moderate pressure.
• Capable of making conscientious decisions on the fly.

Skills

• Basic computer abilities (learning software, spreadsheet use, Google Docs, Google Sheets).
• Moderate understanding of web browser functions.
• CRM/DMS scheduling software.
• Sales, service, or phone systems experience.
• English/Spanish bilingualism preferred.

Location

• Austin, TX 78757

Work Type

• Full Time
• Hybrid
• In-Office

Experience Level

• Entry Level

Salary/Compensations

• $22 per hour base + $1.00 for bilingual differential, total hourly rate of $23.00 per hour

Benefits

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year
• 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
• 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods
• Paid Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners for Special Occasions
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages
• Voluntary Vision plan
• Pet Insurance
• Legal Shield
• $200 Donation to Charity of Your Choice with Approval

About the Company

• Locally-owned, family-operated company with locations in North/Central Austin.
• Employee satisfaction is central to their philosophy, exemplified by impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.
• Committed to a Transformational Not Transactional Culture (#TNT).
• Forward-thinking, adaptive, and supportive company.
• Seeks individuals who care about providing a transformational environment where everyone has a voice and opportunities to succeed.
• Core Values: Transformational Not Transactional - Be Transformational, Do what we say we're going to do, Encourage and support each other, Committed to continuous growth.
• Proud to be an equal opportunity employer and a drug-free workplace.

Equal Opportunity

• CAG is proud to be an equal opportunity employer.
• We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.
• The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
• CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.