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About the Role

FirstCall Mechanical is seeking a Service Manager to oversee the day-to-day business of the service department, ensuring high-quality, timely, and on-budget completion of service projects, maintenance agreements, and system repairs.

Responsibilities

• Manage and develop staff, including hiring, termination, discipline, scheduling, setting work priorities, conducting meetings, counseling, evaluating performance, and directing work assignments.
• Assess technician skills and abilities to ensure appropriate work assignments and identify training needs.
• Assist in developing training and work procedures.
• Identify opportunities for team improvement, set plans for customer satisfaction and sales goals, and coach accordingly.
• Assist dispatching operations to ensure appropriate technician selection for service types.
• Resolve customer issues and complaints to ensure customer satisfaction.
• Hold regular 1-on-1 meetings with team members to review performance and progress towards goals.
• Ensure materials and equipment are ordered and dispensed for scheduled jobs.
• Generate reports and measures of departmental operations, and review inventory, tools, and vehicle records with management.
• Instruct technicians on proper use of materials and quality workmanship.
• Verify ongoing training of technicians.
• Maintain full financial responsibility for assigned department operations.
• Ensure company goals are met monthly.
• Identify and communicate areas for improvement.
• Ensure employees have proper tools for the job and that they are properly maintained.
• Monitor preventive maintenance of vehicles to ensure proper operation.
• Oversee facility and equipment maintenance, ensuring assets are protected and controlled.
• Maintain an organized, clean, and safe work area.
• Observe safety rules and regulations, and respond to technician accidents following safety policy and drug testing procedures.
• Run service and maintenance calls, and provide technician support when needed.
• Track maintenance contracts and frequencies of service, ensuring all contracts are completed on time and within hour limits.
• Source parts and pricing, and prepare service repair quotes for customer approval.
• Create and manage service repair projects from approval to completion.
• Work after hours when needed or asked by a supervisor, and may need to assist a technician after hours.
• Multitask to ensure work is done properly and efficiently.
• Exemplify and maintain a commitment to a high level of customer service for yourself and the department.

Requirements

• Valid driver's license
• Comfortable with computers and Microsoft Office applications
• Minimum 5-7 years management experience, or field experience with supervisory responsibilities
• Active EPA certificate

Skills

• Strategic Planning and Execution
• Operational Management
• Leadership and Team Management
• Business Management
• Ability to learn new skills and knowledge
• Ability to understand concepts and complexity
• Open to change and finding solutions
• Ability to handle uncertainty and make decisions
• Ability to discern between tasks and organize assignments
• Ability to figure out and simplify processes
• Ability to manage people and conflicts
• Ability to seize opportunities and drive to complete goals
• Ability to apply common sense understanding
• Ability to deal with problems in standardized situations
• Mental stamina for problem solving and prioritizing multiple tasks
• Ability to establish and grow relationships with customers
• Effective verbal and written communication
• Patience to actively listen
• Ability to solve problems and negotiate skillfully
• Integrity and trust
• Ability to understand personal strengths and weaknesses, seek feedback, and improve

Location

• Austin, TX

Work Type

• Full-time

Experience Level

• Management

Education Level

• Active EPA certificate

Benefits

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• 401(k) Retirement Savings Plan with a 5% match
• Life Insurance
• Short & Long-Term Disability
• Up to 4 weeks of Paid Off
• 9 Paid Holidays + Veterans Day for Veterans
• Company-sponsored education and career advancement programs (FirstCall Academy, LEAP, FirstCall Progression Program)
• Generous Referral Bonus of $2,500 per referral
• Company vehicle or allowance
• Mobile phone or phone allowance
• Uniforms
• Work boot allowances

About the Company

• FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services.
• FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more.
• With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships.
• The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.
• FirstCall Mechanical not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development.
• We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

Equal Opportunity

• FirstCall Mechanical values our employees' well-being, growth, and success!
• We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.