Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Key Holder collaborates with store management to supervise daily store operations. They support the store by setting an energetic pace to achieve operational and visual objectives and drive sales through genuine customer connections.

Responsibilities

• Acts as a brand representative reflective of company values.
• Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection.
• Uses customer feedback to understand customer perspective to positively improve interactions.
• Delivers a seamless, omni channel shopping experience through understanding and utilization of available tools.
• Actively participates as a floor service leader by facilitating an energized pace, positive service environment, and communication of daily sales goals and key metrics.
• Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions.
• Acts as an elevated team member, exercising decision-making and multitasking capabilities while prioritizing service over tasks.
• Supports the store management team by participating in daily opening and closing office procedures and operational tasks.
• Collaborates with key partners to effectively execute shipment processing, restocking, and product placement while maintaining visual and display standards.
• Ensures omni channel orders are processed timely and accurately.
• Adheres to store’s safety standards, inventory accuracy, product loss reduction, and company policies.
• Contributes to an inclusive work environment by actively listening to others and seeking different perspectives.
• Supports the onboarding of new hires in their orientation and training.
• Provides feedback to the leadership team on associate performance and promotability.
• Is eager to develop new skills while being open and responsive to feedback.
• Enhances customer experience through positive and authentic interactions.
• Stays current and responds to communication.
• Contributes to sharing information with the team.
• Actively participates in daily meetings, store initiatives, and brand focuses.

Requirements

• Passion for UO brand
• Leadership experience
• Experience being a team player
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

Skills

• Decision-making
• Multitasking
• Customer service
• Communication
• Product knowledge
• Brand messaging
• Omni channel sales
• Visual merchandising

Location

• 125 Westchester Ave, White Plains, New York, 10601 United States

Work Type

• Full-time

Experience Level

• Leadership experience

Salary/Compensations

• Starting from USD $18.50/Hr.

Benefits

• Medical
• Dental
• Vision
• PTO
• Generous employee discounts
• Retirement savings

About the Company

• URBN offers comprehensive Perks & Benefits to employees.
• For additional information visit https://www.urbn.com/work-with-us/stores