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About the Role

The Transicold Container Refrigeration team seeks an experienced professional in Customer Service to support Global Genset and North America Reefer equipment sales and deliveries. This role involves strong customer relationship management, supporting Global Sales teams from quotation through order processing, and collaborating with internal Legal, Logistics, and Operations teams. Key functions include order entry, sales order processing, and shipping.

Responsibilities

Support customer inquiries from quotation through order processing, including shipment planning and invoicing review.
Arrange equipment shipments with nominated providers, working closely with Athens for Global Genset and Singapore for Reefer products.
Issue release instructions for domestic shipments and enter booking requests for Gen Set Exports.
Provide shipment notices to customers after each load is shipped.
Provide CARB emissions reports for Genset as needed.
Liaise with legal teams for contract reviews and initiate internal reviews for standard contracts.
Report on a regular cadence to Sales and leadership teams for orders received and finished goods.
Maintain the Genset Sales/shipment roadmap with relevant details.
Develop relationships with key customer personnel involved in shipment planning.
Travel up to 10% of the time to Carrier’s Athens, Georgia factory for special events.

Requirements

High School Diploma OR GED with 8+ Years of Customer Service experience OR Associate’s Degree with 3+ Years of Customer Service Experience.
2+ Years of experience with HVAC or Refrigeration Shipping Industry.
Bachelor’s Degree (Preferred).
English as primary language. Ability to communicate effectively in English in a business environment.
Strong communication skills.
Able to work independently with colleagues via mail and other digital means.
Experience working with Microsoft Office (Excel, PowerPoint, Word), JDE, Baan LN, Salesforce, Docusign, DHL Capacity Connect.
Working knowledge with the Spanish language (Preferred).

Skills

Customer Service
Sales Support
Order Processing
Shipping Coordination
Relationship Management
Communication
Microsoft Office Suite
JDE
Baan LN
Salesforce
Docusign
DHL Capacity Connect

Location

Global

Work Type

Full-time

Experience Level

Experienced Professional

Education Level

High School Diploma or GED
Associate's Degree
Bachelor's Degree

Salary/Compensations

$64,500.00 - $129,500.00 annually

Benefits

Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days (up to 15), paid sick days (up to 5), paid personal leave (up to 5), paid holidays (up to 13), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance

About the Company

Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating innovations that bring comfort, safety, and sustainability to life.
Through advancements in climate solutions such as temperature control, air quality, and transportation, Carrier improves lives, empowers critical industries, and ensures the safe transport of goods.
Founded on the invention of modern air conditioning in 1902, Carrier leads with a purpose to enhance lives and the shared world.
The company's success is driven by a world-class, inclusive workforce that prioritizes the customer.

Equal Opportunity

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class.
Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.