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About the Role

Marc Jacobs International seeks a Sales Supervisor for its Yorkdale location in Toronto, Ontario. The role supports store management in daily operations, driving sales, enhancing customer experience, and team development. The Sales Supervisor also assists in implementing company policies and maintaining store standards.

Responsibilities

• Consistently achieve or exceed individual & store sales and other commercial KPIs
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
• Illustrate the different stages within the client journey​ and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
• Foster a culture of collaboration and open communication with colleagues and management
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
• Open and close the store according to Marc Jacobs procedure
• Ensure both the sales floor and stockroom are well-organized
• Adhere to all company policies and procedures

Requirements

• 3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service
• Prior leadership experience strongly preferred
• Experience in generating sales, building, and developing client relationships
• Demonstrated verbal and written communication skills
• Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs
• Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas
• Excellent organizational, follow-up, and time management skills
• Passion for the Marc Jacobs brand and product offering
• Computer skills including operating a POS and navigating Microsoft Office suite
• Must have flexibility to work a retail schedule including evenings, weekends and holidays

Skills

• Customer service
• Sales
• Leadership
• Client relationship building
• Verbal communication
• Written communication
• Organizational skills
• Follow-up skills
• Time management
• POS operation
• Microsoft Office suite

Location

• Yorkdale, Toronto, Ontario

Work Type

• Retail schedule including evenings, weekends and holidays

Experience Level

• 3+ years experience
• Prior leadership experience preferred

Salary/Compensations

• $19 - $20 (hourly)

Benefits

• Paid holidays
• Vacation time
• Sick and personal time
• Medical insurance
• Dental insurance
• Vision insurance
• 401k matching
• Discounts on travel
• Discounts on entertainment
• Discounts on MJ products
• Access to discounts on other LVMH brands

About the Company

• Marc Jacobs is a leading force in fashion, known for pioneering designs and an irreverent spirit that celebrates the everyday and the extraordinary.
• The brand continues to make its Marc, staying rebellious, unpredictable, and original.
• Our work is built upon core brand pillars: unexpected, utilitarian, urban, unisex, and unique.
• New York City in design and spirit, our teams thrive on relentless authenticity, a commitment to standing out, and inclusivity for all.
• Founded on the vision of celebrating uniqueness and being Perfect as You Are, Marc Jacobs International is committed to building an equitable and inclusive culture.
• We value diversity of thought, background, and experience, recognizing these as essential to our spirit of innovation and creativity.
• We believe that the best candidate may come from a less traditional background or meet the qualifications in different ways.

Equal Opportunity

• Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.