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About the Role

As the Cargo Operations Manager, you will oversee all facets of cargo operations and lead a diverse team. This role requires seamless collaboration with Cargo experts to manage the startup phase, foster a high-performing team, nurture client relationships, and optimize performance while maintaining a culture focused on safety, efficiency, reliability, and service delivery. You will also play a crucial leadership role in implementing Swissport's safety management system.

Responsibilities

Provide oversight and guidance on Occupational Health & Safety (OH&S), fostering a positive safety culture.
Maintain a highly regulated operation by implementing and managing company and client standards, procedures, and regulations.
Lead optimal operational efficiency through strategic planning and effective management of manpower, including rosters, training, and leave management.
Ensure the cargo operation meets performance benchmarks while maintaining operational integrity.
Monitor, manage, and report on operational performance, analysing scorecards to proactively identify weaknesses and implement corrective measures.
Support and oversee new projects, initiatives, and the introduction of new products and services within the cargo operation.
Lead and coach the team to cultivate a positive organizational culture, actively managing individual performance, addressing escalated staff grievances, complaints, and disciplinary matters.
Foster a culture within the team that values equality, fairness, transparency, and maintains a zero-tolerance policy towards bullying, discrimination, and harassment.
Maintain effective communication and relationships with key client representatives and stakeholders within the airport community.

Requirements

Proficient in airport or warehousing cargo operations, encompassing both international and domestic aspects, with a focus on workplace safety systems, equipment, and environments.
Demonstrated experience in effectively managing, motivating, and leading large teams, including several years of direct leadership experience with teams of 25 or more people.
Strong business acumen within fast-paced, safety-oriented service operations, adept at managing diverse client needs and requirements.
Knowledgeable in training practices, including monitoring compliance with regulatory and skills-based training requirements.
Excellent written and verbal communication skills, with strong reasoning and interpersonal abilities, capable of coaching and motivating teams and individuals effectively.
Demonstrates high-level personal qualities such as adaptability, flexibility, and commitment to achieving organizational goals.
Proficient in administrative tasks, time management, and organizational skills, capable of working autonomously under pressure and within strict deadlines, showing initiative and motivation.
Experience using Microsoft Office suite, Google applications, and office equipment, with the ability to quickly develop proficiency in using company IT systems.
Familiarity with enterprise bargaining agreements and their application in the workplace.
Practical knowledge of industrial relations processes, including disciplinary procedures and conflict resolution.
Proven experience in project management, including operational startups, implementing business improvements, and leading change management strategies.
Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Skills

Occupational Health & Safety (OH&S)
Safety reporting
Just Culture
Compliance management
Strategic planning
Manpower management
Rostering
Training management
Leave management
Cost management
Revenue collection
Performance analysis
Project management
Change management
Team leadership
Coaching
Performance management
Conflict resolution
Client management
Microsoft Office suite
Google applications
Company IT systems
Enterprise bargaining agreements
Industrial relations processes
Disciplinary procedures

Location

Various locations across the globe
Australia
New Zealand

Work Type

Permanent
Full-Time
On-site

Experience Level

Several years of direct leadership experience with teams of 25 or more people

Salary/Compensations

Competitive remuneration

Benefits

On-site employee parking
Opportunities for career advancement
Comprehensive training
Ongoing support

About the Company

Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.
Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition.
At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team.

Equal Opportunity

We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.