Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Sr. Technical Lead is a mid-tier technical operator focusing on small general session work or assisting with larger general sessions. This role bridges the gap between technical lead and technical specialist.
Responsibilities
- Ensures flawless event execution through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment.
- Troubleshoots technical issues and resolves problems quickly.
- Complies with all company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Provides excellent service and strives to exceed customer expectations.
- Maintains positive client relationships through effective communication.
- Collaborates with internal teams on event solutions pre-event and during event.
- Understands and fosters the hotel/client relationship.
- Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales, and operations team members.
- Performs advanced work with operations team members pre/during/post event.
- Supervises and directs other technicians during an event.
- Assists team with proper security, storage, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.
Requirements
- 2+ years of field experience in specialty area is required.
- 2-3 years of customer service or hospitality experience is preferred.
- Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program.
- External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date.
- Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
- Strong customer, client and coworker interface experience and abilities.
- A valid driver’s license is required for team members in positions that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.
Skills
- Audiovisual equipment operation
- Technical troubleshooting
- Customer service
- Client relationship management
- Team collaboration
- Mentorship and coaching
- Event supervision
- Equipment maintenance
- Inventory management
- Hospitality
- Decision making
- Problem solving
Location
- Hotel
- Convention center
- Warehouse
Work Type
- Full-time
- Irregular hours
- On-call status
Experience Level
- Mid-Tier
- 2+ years of field experience
- 2-3 years of customer service or hospitality experience
Education Level
- Bachelor’s Degree preferred
About the Company
- Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
- The working conditions will vary between moderately quiet to noisy volumes.
- Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders.
- Team members may be asked to work in multiple hotel locations.
- Work is performed at event venues as well as in a warehouse environment.
- When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust.
- The working conditions will vary between moderately quiet to noisy volumes.
- Team members may use high-end audio-visual equipment and electrical components.
Equal Opportunity
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.