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About the Role

The Store Leader acts as the CEO of their store, driving profitable growth and cultivating a high-performing team. This role balances exceptional guest service with strong financial management, empowering every team member to achieve excellence. The leader is resourceful, authentic, and maintains a positive outlook while navigating complexity.

Responsibilities

• Drive profitable growth and protect the brand's fiscal health.
• Cultivate a high-performing team of 'Multipliers'.
• Empower team members to drive high-level results and excellence.
• Lead with servant leadership, fostering psychological safety and courageous feedback.
• Actively source and curate a diverse talent pool, maintaining a constant recruitment pipeline.
• Identify and develop high-potential 'bench' talent for future growth.
• Coach through ambiguity with a firm point of view and regular one-on-one sessions.
• Provide constant real-time feedback and make resolute decisions.
• Model the brand's style guide and foster a team obsessed with product knowledge.
• Demonstrate mastery of retail platforms and digital tools.
• Optimize floor layout and product placement to drive key sales metrics.
• Maintain a 'Grand Opening Ready' store environment daily.
• Ensure meticulous floor maintenance, back-of-house organization, and inventory integrity.
• Protect store assets and fiscal health through rigorous audits and shrinkage control.
• Lead with a safety-first mentality.
• Champion loss prevention strategies and ensure safety compliance.
• Maintain an executive presence and model core values.
• Articulate store performance and team development through data-driven results.
• Analyze and interpret P&L reports to identify business levers.
• Use merch reporting and analytics to inform business strategy.
• Lead the team in executing the brand's selling model and building long-term guest loyalty.
• Ensure the capture of robust guest data and detailed client profiles.
• Drive a disciplined outreach strategy and accountability for team targets.
• Analyze outreach data to ensure high repeat client rates and revenue generation.
• Ensure a seamless 'customer-first' approach for omnichannel services (SFS/BOPIS).
• Serve as the primary face of the brand within the community.
• Identify networking and hyper-local engagement opportunities.
• Build and leverage a local ecosystem of partners and influencers.
• Position the store as a neighborhood hub and bridge for wholesale partners.
• Curate brand-elevating events to reach new audiences.
• Manage the end-to-end strategy of in-store and off-site activations.
• Track and report on event performance indicators, including sales impact and new guest acquisition.
• Contribute to the brand's global growth through stretch assignments and task forces.
• Provide field-level insights to influence fleet-wide standards and programs.

Requirements

• Extensive experience in retail or hospitality leadership.
• Proven P&L accountability.
• Demonstrated community-based marketing results.
• Ability to stand and walk for the duration of a shift (up to 8+ hours).
• Ability to maneuver sales floor and back-of-house areas effectively.
• Ability to safely climb ladders, reach, bend, and kneel.
• Ability to lift, push, pull, and move boxes or product weighing at least 40 lbs.
• Capacity to work in a fast-paced environment.
• Ability to visually inspect product quality, fabrication, and styling details.

Skills

• Servant Leadership
• Talent Curation
• Coaching
• Product Knowledge
• Styling
• Tech Fluency
• Visual Strategy
• Operational Excellence
• Asset Protection
• Safety Management
• Loss Prevention
• Executive Presence
• Data Analysis
• P&L Management
• Clienteling
• Omnichannel Operations
• Community Engagement
• Event Planning
• Performance Reporting

Location

• New York City

Work Type

• Full-time
• Exempt

Experience Level

• Extensive retail or hospitality leadership experience

Salary/Compensations

• $75,000—$90,000 USD

Benefits

• Health benefits
• 401(K) Plan with company match
• Incentives Program
• Commuter Options/Benefits
• Generous employee discount

About the Company

• Faherty is a family-run lifestyle and apparel brand founded in 2013, focused on creating high-quality, sustainably minded, feel-good favorites.
• The company is committed to comfort without compromising quality and reducing environmental impact.
• Faherty believes in the power of conversation and connection to drive change and supports people and organizations making a difference.
• The leadership team works collaboratively in an energetic and creative environment.
• Faherty strongly encourages applications from historically and systemically marginalized communities, including BIPOC, women, and the LGBTQIA+ community.
• The company strives to lead consciously, bravely, and inclusively.
• Employees are expected to embody the core values: Always Innovate, Day One Mentality, All Together, Power of Positivity, and Timeless.

Equal Opportunity

• We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work.