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About the Role

As a Solution Specialist (Sales Representative) on our Retail Team, you will be an entrepreneur of Rogers and Fido plans, products, and services. You will understand customer needs and provide the best solutions.

Responsibilities

• Promote Rogers / Fido products and services to new and existing customers.
• Develop and execute tactical sales plans to meet or exceed all sales targets.
• Utilize all sales tools and promotions and actively participate in incentives and programs.
• Make prospecting an integral part of regular routine.
• Interact with customers following guidelines provided through Rogers / Fido programs and standards.
• Troubleshoot customer care issues and provide solutions by working with key internal contacts.
• Escalate issues that cannot be resolved to the appropriate department within the company or Rogers.

Requirements

• A minimum of 1-year of retail/sales/customer service experience.
• Must be open to workdays, evenings, and weekends.
• Must clear a Criminal Records Check and ID verification.
• Must be legally eligible to work in Canada.
• Must have a valid work or study permit.

Skills

• Customer service
• Sales
• Excellent written and verbal communication
• Growth mindset
• Interpersonal skills
• Collaboration

Location

• Masonville Mall Rogers Store

Work Type

• Full time hours

Experience Level

• 1-year retail/sales/customer service experience

Salary/Compensations

• Competitive compensation base + commission with uncapped earning potential

Benefits

• Health, dental and vision benefits package including Employee Assistance Program (EAP)
• RRSP match program
• Work-perks and discounts on different food, clothing, wellness companies and more
• Goodlife Corporate Membership
• Rogers/FIDO product and service discounts

About the Company

• Prime Communications Canada is the largest Rogers dealer in Canada, with over 80 Rogers and Fido retail locations and B2B services across the country.
• We are proud to represent Rogers, Canada’s largest provider of wireless communications services and one of Canada’s leading providers of cable television, high-speed internet, information technology, and telephone services to consumers and businesses.
• We empower you to unleash your entrepreneurial spirit: operate like the owner you are.
• We support your drive for results: hold yourself accountable for the performance and quality of your work.
• We see the importance of teamwork: success is the responsibility of everyone. Every role has a significant part to play.
• We create an environment where employees can have fun: a place where you want to come to work everyday.

Equal Opportunity

• Prime Communications Canada Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.