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Responsibilities

• Process all types of hospital and home patient orders, including spare parts orders for delivery.
• Make outbound and receive inbound phone calls.
• Create and set up new patients.
• Identify and articulate process operational improvement initiatives.
• Ensure priority meets business requirements and is resolved and tracked quickly.
• Provide and publish analytics to key operational KPIs, working closely with key stakeholders.
• Review and investigate customer complaints periodically.
• Ensure operational SOPs/WIs are documented, reviewed, and stored centrally.
• Liaise with new starters as a buddy to ensure a smoother onboarding process.
• Escalate issues to the CC ANZ Manager.
• Liaise with sales, warehouse & transport, supply chain, and all relevant stakeholders to ensure order completion.
• Communicate effectively with internal and external stakeholders regarding issues impacting customers.
• Support team members by performing operational duties during their absence.