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About the Role

Four Seasons Hotel London at Park Lane is seeking a Housekeeping Supervisor to ensure outstanding cleanliness, presentation, and service. This hands-on leadership role requires strong attention to detail, organization, and a passion for service, overseeing daily housekeeping operations and leading the Room Attendants and Porters.

Responsibilities

• Supervise and allocate daily work for Room Attendants and Porters on assigned floors
• Ensure guest rooms, corridors, stairwells, and service areas are clean, well presented, and maintained to Four Seasons standards
• Conduct room inspections and follow up on quality and maintenance issues
• Support training, onboarding, and coaching of Housekeeping team members
• Maintain accurate records and communicate effectively with Housekeeping leadership and other departments
• Respond to guest requests and concerns promptly and professionally
• Uphold health, safety, and security standards at all times
• Lead by example, promoting a positive, respectful, and professional working environment

Requirements

• One to two years’ experience in a similar Housekeeping supervisory role
• Strong communication skills and a good command of written and spoken English
• Excellent attention to detail and organisational skills
• High standards of personal presentation and professionalism
• A guest focused attitude with the ability to anticipate needs and go the extra mile
• Ability to motivate and support a diverse team
• Flexibility to work a variety of shifts including weekends and public holidays
• Legal Right to Work in the UK

Skills

• Supervisory skills
• Communication skills
• Attention to detail
• Organisational skills
• Guest service skills
• Team motivation

Location

• London, UK

Work Type

• Full-time

Experience Level

• 1-2 years supervisory experience

Salary/Compensations

• £41,500 package inclusive of base salary and service charge

Benefits

• Excellent training and clearly defined career development pathways
• Strong internal progression opportunities across London and the global Four Seasons portfolio
• Holiday entitlement increasing with service up to 33 days
• Company Sick Pay, increasing with service
• Life insurance while on duty
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
• Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support
• Bupa Dental Cover or Bupa Cash Plan
• Enhanced maternity and paternity pay
• Uniform with complimentary professional dry cleaning
• Season Ticket Loan and Cycle to Work scheme
• Access to Stream for greater pay flexibility and discounts
• Employee recognition programmes including monthly awards and events
• Annual themed team events plus regular social, charitable, and sporting activities

About the Company

• Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
• Team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
• The company believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
• Four Seasons believes its purpose is to create lasting impressions through genuine connections with people and the world.
• Four Seasons Hotel London at Park Lane is located amidst the capital’s greenery and coveted shopping streets, balancing award-winning design with city life, offering views of Hyde Park and proximity to London’s famous sights.