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About the Role

The CRM Intern will support the operational execution of Email, SMS, and Direct Mail programs for North America. This role is focused on reporting, QA, documentation, and workflow support to ensure CRM campaigns launch accurately and on time. The intern will work closely with channel managers to maintain CRM operational excellence and consistency across channels. The ideal candidate is creative with exceptional multi-tasking, project & time management, technical and analytical skills.

Responsibilities

Assist with weekly and monthly reporting for Email and SMS
Update performance trackers and UTM/link hygiene logs
Perform QA checks (links, images, rendering, copy)
Support proof routing and documentation
Maintain CRM calendars and asset trackers
Assist with circulation tracking and version organization
Maintain project files and proof documentation
Capture competitor emails/SMS using a structured template
Tag brand, offer type, date, and channel
Maintain a clean archive in the shared drive
Take notes during meetings and maintain action-item logs
Assist with Retail RSVP support and occasional data entry
Support cross-functional operational requests

Requirements

Proficiency in Excel/Google Sheets (VLOOKUP, SUMIFS, pivots preferred)
Strong attention to detail
Ability to follow structured processes and standard operating procedures
Organized, responsive, and able to manage multiple tasks
Interest in CRM operations or digital marketing

Skills

Multi-tasking
Project management
Time management
Technical skills
Analytical skills
Excel
Google Sheets
VLOOKUP
SUMIFS
Pivot tables

Location

North America

Work Type

Internship

Experience Level

Intern

Education Level

BA / BSC in Marketing required
Masters preferred

Salary/Compensations

$19/hour

Benefits

School Credit Offered
A warm, open, fun, and friendly work environment
Generous L’Occitane employee discounts

About the Company

L'Occitane's Privacy Statement
Employee Rights
FMLA: Posters
FMLA Special Rules for Returning Military Members (USERRA)

Equal Opportunity

United States Applicants Only