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About the Role
The Store Specialist role at OSJL plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas – all while adhering to Company policies and merchandising guidelines. The role also provides oversight of assigned associates and activities.
Responsibilities
- Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
- Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
- Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
- Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
- Train and coordinate assigned associates, manage breaks according to policy and regulations.
- Communicate issues and improvement opportunities to store leadership.
- Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
- Handle daily damages and returns according to established procedures.
Requirements
- Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
- Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
- Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
- Must be 18 years of age or older.
- Work primarily in a climate controlled environment with minimal safety/health hazard potential.
- This position requires extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift.
- Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: should be able to lift 35 lbs on a regular basis.
- Overnight and weekend assignments may be required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Skills
- Customer service
- Point-of-sale transactions
- Merchandising
- Verbal communication
- Written communication
Work Type
- Full-time
Salary/Compensations
- $16.75 - $17.75
Benefits
- 30% Associate Discount
- Wellbeing Time & Care.com Access
- Generous Paid Time Off
- Sick Time Pay
- Vacation
- Holiday Pay
- Comprehensive Health & Wellness
- Medical
- Dental
- Vision
- Life Insurance
- Critical Illness
- Accident coverage
- Flexible Spending Account (FSA)
- Short-Term Disability (For Full Time Associates)
- Accolade Care
- Referral Bonus
- Tuition Reimbursement (For Full Time Associates)
- Profit Sharing Bonus
- 401K
- OSJL Vacations & Various Discounts at Partner Companies
About the Company
- Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers.
- At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.