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About the Role
We are looking for a Guest Services Supervisor to join our Front Desk team. This role involves ensuring high-quality customer service, maximizing room revenue, and providing leadership to the team.
Responsibilities
- Deliver attentive, courteous, and efficient service to all guests.
- Maximize room revenue and occupancy.
- Work a rotating schedule, covering front desk shifts.
- Provide leadership to the team.
- Complete administrative tasks.
- Participate in, support, and/or lead department activities such as recruiting, scheduling, performance management, brand standard/policy/SOP compliance, reward enrollments, upselling programs, and training.
Requirements
- A minimum of 1-year hospitality experience is preferred.
- Previous supervisory experience.
- Ability to work long hours occasionally.
- Excellent computer skills, including MS Office and CRM software.
- OPERA experience is preferred.
Skills
- Customer service
- Leadership
- Administrative tasks
- Recruiting
- Scheduling
- Performance management
- Brand standard, policy & SOP compliance
- Reward enrollments
- Upselling programs
- Training
- MS Office
- CRM software
- OPERA
- Attention to detail
- Employee engagement
- Problem-solving
- Organizational skills
- Time management skills
Location
- North America
Work Type
- Full-time
- Flexible scheduling
Experience Level
- Supervisory
Salary/Compensations
- Starting rate of $20.30 per hour + service charge eligible
Benefits
- Competitive wages
- Exceptional benefit plan for eligible associates & their family members
- RSP matching program for eligible associates
- Discounts with Crescent managed properties in North America for you & your family members
- Access to onsite gym
About the Company
- Crescent Hotels & Resorts is a team of hospitality professionals focused on providing exceptional guest experiences.
- We foster a supportive environment that encourages associates to bring their true selves to work.
- We offer health & wellness programs, learning and development opportunities, and travel discounts.
Equal Opportunity
- We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
- Crescent Hotels & Resorts is dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
- We strive to create a great place to work where associates at all levels are respected for their differences.