About the Role
As the Sr. Cvent & Registration Coordinator, you will play a key role in bringing event technology to life across hundreds of client events, with a deep focus on Cvent. You will own registration workstreams end to end, focusing on the attendee experience and technical build. You will be the team's go-to Cvent expert, owning your own events and partnering on many more, while also helping to shape better ways of working, including AI integration for registration management.
Responsibilities
- Build, configure, test, and manage Cvent registration for dozens of client events, from complex logic and workflows to a clean, intuitive attendee journey.
- Design registration websites, questions, session and travel flows, and confirmation and reminder emails tailored to each event's requirements.
- Own the quality and accuracy of every build, running thorough end-to-end testing and QA to catch issues before an attendee ever sees them.
- Manage timelines, launch dates, and details across many concurrent events without letting anything slip.
- Monitor registration once live, troubleshooting issues quickly and making updates as event needs evolve.
- Evaluate every build not just for whether it works, but for how it feels to use, advocating for clarity, accessibility, and a frictionless attendee experience.
- Build and manage Attendee Hub implementations, keeping the event website, content, and engagement features accurate, on-brand, and easy to navigate.
- Be a key support lead for event communications, often managing the full process from copy development and audience/list management through email deployment and execution.
- Review the full attendee journey across desktop and mobile and recommend improvements that reduce friction and drop-off.
- Build and maintain registration reports and dashboards, giving internal teams and clients clear visibility into numbers, trends, and outstanding actions.
- Manage attendee data with care, ensuring accuracy, clean handoffs to onsite check-in, and smooth integrations with other systems.
- Act as the go-to Cvent expert for Event Managers and Event Coordinators, consulting, troubleshooting, and elevating the technology on events you don't directly own.
- Share knowledge across the team through documentation, templates, and informal coaching so best practices spread beyond your own events.
- Help build and document the processes, templates, and standards that make our event-technology delivery faster, more consistent, and higher quality.
- Identify and pilot AI-driven efficiencies in how we build and manage registration sites, and surface other practical AI use cases across event technology.
- Stay current on new Cvent features and releases and bring forward ideas for how we can put them to work.
Requirements
- At least 3 years of advanced Cvent experience, including complex logic, integrations, and reporting, and comfort with Attendee Hub.
- 3+ years hands-on experience using Cvent for attendee management, including building and maintaining attendee lists, creating targeted audience segments, and leveraging Cvent’s email platform.
- A user-experience mindset, naturally thinking about attendee impact and not just technical setup.
- Exceptional organization, with a proven ability to meet tight deadlines while managing multiple events simultaneously and thriving in a fast-paced environment with changing priorities.
- Process-builder instincts, spotting inefficiency and looking for better ways of working.
- An affinity for AI and technology, and a drive to apply it practically to real workflows.
- Strong problem-solving abilities and a keen eye for detail.
- Excellent interpersonal and professional communication skills, both written and verbal.
- Willingness and flexibility to work outside of regular operating hours as required during peak event periods.
Skills
- Cvent
- Cvent registration
- Cvent Attendee Hub
- Event technology
- AI
- Reporting
- Data management
- Process building
- Problem-solving
- Interpersonal communication
- Written communication
- Verbal communication
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $60,400 to $75,600 CAD annually
Benefits
- Hybrid work model
- Flexible vacation
- Social events
- Competitive healthcare and wellness benefits
- Medical
- Dental
- Vision
- Health Care Spending Account
- Employee Assistance Program
- Access to 24/7 virtual healthcare and/or consultation services
- Retirement planning assistance with company matching
- Access to learning programs
- Mentorship
- Stretch projects
- Internal mobility
- Recognition programs for individual and team achievements
- Peer-nominated awards
- Service anniversaries
About the Company
- Bond builds growth and loyalty for some of the world’s most recognized brands.
- Bond is a Cvent Platinum Solutions Partner and a 2026 Cvent Partner Award winner, recognized for the strength of their event technology work.
Equal Opportunity
- Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
- We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.
