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About the Role

Arlo Hotels, an independent lifestyle hotel, is seeking a dynamic Night Manager passionate about people, driven by purpose, and clever in their approach. This role oversees all front desk and hotel operations during the overnight shift, ensuring smooth guest experiences, resolving issues, and maintaining property presence.

Responsibilities

• Oversees all hotel operations during the overnight shift.
• Conducts property walk-throughs to monitor cleanliness, safety, and operational readiness.
• Acts as a primary contact for all departments overnight, ensuring smooth interdepartmental communication and coordination.
• Assigns, coordinates, and supervises work activities of Lobby Hosts.
• Trains, mentors, and develops Lobby Hosts.
• Ensures all front office procedures and brand standards are consistently followed.
• Conducts performance reviews with reporting team members.
• Responds immediately to all emergency situations, completes necessary incident reports, and follows up with guests and staff.
• Maintains communication with Engineering and Housekeeping for urgent overnight concerns.
• Communicates effectively to staff using tools such as: pre-shift briefings, orientation, activities, short take training and developmental reviews.
• Manages room availability, walk-ins, cancellations, and no-shows effectively.
• Ensures hotel safety and security procedures consistently throughout the night.
• Takes personal responsibility for correcting service problems and creates memorable guest experiences.
• Completes other duties as assigned by the Director of Front Office.

Requirements

• Minimum 2 – 3 years in a management position.
• Hospitality or customer service knowledge.
• Opera experience.

Skills

• Guest service
• Communication
• Team leadership
• Problem-solving
• Opera

Location

• New York, NY

Work Type

• Full-time
• Overnight shift

Experience Level

• 2-3 years management experience

Education Level

• Hospitality Diploma or Degree preferred

Salary/Compensations

• $70,000 - $75,000

About the Company

• Arlo Hotels is an independent lifestyle hotel.