Head of Sales CX at Galderma | England, GB | Rezi

Head of Sales CX at Galderma

Head of Sales CX

Galderma · England, GB

1 months ago

Head of Sales CX

Galderma · England, GB

a month ago
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About the Role

Define trade & channel strategies whilst providing leadership to the sales team. Ensure winning commercial propositions and financial control for the consumer NNS and Customer Contribution.

Responsibilities

  • Build a complete bottom-up Customer Plan to drive the overall business aligned with Consumer Business Unit objectives and customer strategies.
  • Sole responsibility for NNS targets and full management of consumer trade spend and customer contribution.
  • Manage forecasting with the supply function to ensure optimal stock efficiencies for each channel.
  • Work with the finance function to define NNS & Customer Contribution annual budgets for consumer.
  • Set individual sales targets with the sales team, managing bonus payments by channel with the finance function.
  • Lead weekly trade meetings and report to the business any issues that arise.
  • Work closely with the marketing team to build and execute channel plans.
  • Proactively and collaboratively manage other lines in the P&L where sales have an impact or influence.
  • Provide input and alignment to key growth opportunities and action plans.
  • Continuously evaluate the effectiveness of trade investments, amending the in-year to-go plan where necessary.
  • Establish winning commercial propositions and support the development of key retail partners.
  • Actively develop people through coaching and professional skills training.
  • Ensure career & succession planning, IDP's and talent management processes are in place.
  • Adhere to all Company principles and policies including trade policy, local Sales policy, local Trade Terms, Safety and legal regulations.

Requirements

  • 10+ years commercial experience, FMCG Sales &/or Category management, in both on and offline channels.
  • Demonstrable record of success delivering key commercial KPIs.
  • Successful track record of developing people and managing a team.
  • Understanding of key business functions i.e. Commercial, Finance, Technical, Supply Chain.
  • Excellent UK customer / FMCG / Beauty market knowledge.

Skills

  • Commercial experience
  • FMCG Sales
  • Category management
  • Forecasting
  • Budget management
  • Team leadership
  • Coaching
  • Professional skills training
  • Talent management

Location

  • UK

Work Type

  • Full-time

Experience Level

  • 10+ years

Education Level

  • Degree level education
  • Bachelor’s degree in Business (Desirable)
  • Recognised Industry Post-Graduate Diplomas/MBA (Desirable)

About the Company

  • Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries.
  • We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology.
  • Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals.
  • Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.
  • We look for people who focus on getting results, embrace learning and bring a positive energy.
  • They must combine initiative with a sense of teamwork and collaboration.
  • Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day.
  • We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future.
  • Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.
  • At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world.
  • With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.