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About the Role

Taylor DM Brands is looking for a Sales Support Representative to join the team. In this role, you will be responsible for working directly with vendors to ensure orders ship on time, answering vendor emails, customer service phones and chats, and incoming phone calls from vendors. You will also be handling various Customer Service duties throughout the day.

Responsibilities

• Answer customer service calls, assist customers with inquiries, and accurately enter and process orders
• Work on a wide variety of vendor forms
• Handle inbound customer chats, answer questions, resolve concerns, and ensure a positive customer experience while meeting response time expectations
• Maintain strong relationships with third-party vendors, facilitating communication, addressing concerns, and ensuring accurate and timely resolution of customer and operational issues
• Process call tags
• Contact customers via phone/email to provide status updates and/or resolve concerns on orders
• Assist with order management ensuring timely delivery, tracking information and obtaining invoices for reconciliation
• Perform other tasks as required to meet team goals

Requirements

• Must be authorized to work in the United States without the need for employer sponsorship
• 2 years of related/relevant experience
• Strong attention to detail
• Strong communication skills
• Strong organizational skills
• Independent judgement
• Problem-solving abilities

Skills

• Customer service
• Order processing
• Vendor relations
• Communication
• Organizational skills
• Problem-solving

Location

• Amsterdam, NY
• White Bear Lake, MN
• Pompano Beach, FL

Work Type

• Full-time

Experience Level

• 2 years of related/relevant experience

Salary/Compensations

• $18 - $19 per hour

Benefits

• DailyPay - get paid on your very first day
• Choice of several health plans
• Dental
• Vision
• Wellness programs
• Life and disability coverage
• Flexible spending accounts
• Health savings accounts
• 401(k) plan with company match
• Paid time off (PTO)
• 64 hours of annual holiday pay

About the Company

• Taylor Corporation is a growing, dynamic company with big plans for the future.
• Family owned and proud of it.
• Powers employees’ potential and strives to create opportunity and security for every member of the team.
• Passionate about their work and believe there is always a better way.
• One of the largest print and communications firms in North America.
• Family of companies provides a diverse set of products, services and technologies that address the toughest business challenges.
• Works diligently each day to create printed and digital marketing communication solutions that help power many of the world’s recognizable brands.
• Over 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries.
• Serves businesses and distributors both large and small.

Equal Opportunity

• Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
• Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.